Arabic Customer Service in Lisbon
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About the job Arabic Customer Service in Lisbon
We're Hiring: Arabic Speaker – Technical Customer Support | Lisbon, Portugal
ONLY for EU citizens or Residents in Portugal
Location: Lisbon, Portugal(On-site)
Schedule:
Monday–Friday: 08:00 – 17:00
Sunday: 09:00 – 18:00
Saturday: OFF
Contract Type: CDI (Permanent Contract)
Trial Period: 3 Months
Salary & Benefits:
Base Salary: 914.30€ x14 months
Performance Bonus: 100€ x12 months
Meal Allowance: 7.23€ net/day
Health Insurance after 6 months
Relocation Package included
Flight Ticket Reimbursement after 6 months
Accommodation support: Private room for 280€/month (deducted from salary for 12 months)
Your Responsibilities
- Support customers via phone, email, chat, and social messaging channels
- Handle pre-sales questions, technical troubleshooting, and general inquiries
- Ensure excellent customer satisfaction and case documentation
- Escalate complex issues when necessary
- Manage ticket queues and collaborate with internal teams
Requirements
- Native Arabic speaker + English B2 level
- Experience in technical customer support/troubleshooting is a plus
- Experience in paid campaign management is mandatory
- Degree in Marketing or related field
- Experience in Digital Marketing
- Contact Center experience in an Advertising Tech environment is an advantage
- Familiarity with social media platforms and digital advertising
- Strong customer service and communication skills
- Team player with the ability to work independently
Start your international career in sunny Lisbon and join a multicultural team
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