Italian-speaking Client Relations Coordinator
Há 5 dias
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Italian-speaking Client Relations Coordinator, LisboaClient:Cbt
Location:Lisboa, Portugal
Job Category:Other
-$0-0/monthly
EU work permit required:Yes
Job Views:3
Posted:23.03.2025
Expiry Date:07.05.2025
Job Description:Job Title: Italian-speaking Client Relations Coordinator (Malta-based)
Location: Malta (Local candidates only)
Job Type: Full-time
Salary: Competitive salary + benefits
About the Company: We are a renowned global company that values strong relationships with our clients. We are seeking a dedicated and skilled Italian-speaking Client Relations Coordinator to join our team in Malta. If you are passionate about building and maintaining client relationships while providing top-tier service, this opportunity is perfect for you.
Key Responsibilities:
- Act as the primary point of contact for Italian-speaking clients, ensuring clear, professional, and timely communication.
- Build and nurture long-term relationships with clients, understanding their needs and ensuring high levels of satisfaction.
- Coordinate with internal teams to deliver tailored solutions for clients, addressing inquiries, issues, and requests.
- Assist in onboarding new clients, ensuring a smooth and seamless experience.
- Handle client feedback, concerns, and escalations with a solution-oriented approach.
- Monitor client accounts and proactively address any issues or areas of improvement.
- Ensure that all client interactions are accurately documented in the CRM system for effective follow-up.
- Prepare reports and provide updates to clients as needed, ensuring they are informed and satisfied with our services.
- Collaborate with other departments to ensure that client needs are met and expectations exceeded.
- Contribute ideas to improve client relations processes and enhance the overall client experience.
Requirements:
- Fluent in Italian (both written and spoken); proficiency in English is required.
- Previous experience in a client relations, account management, or customer support role is a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport and manage client expectations effectively.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Ability to work independently and as part of a team, managing multiple tasks effectively.
- Detail-oriented with strong organizational and time-management skills.
- A client-first mentality with a passion for delivering exceptional service.
- Ability to thrive in a fast-paced, dynamic environment.
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