Application Operations Engineer
Há 13 horas
Lisboa, Portugal
Adentis Portugal
Tempo integral
40 000 € - 65 000 €/ano
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With just over 10 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:
- Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
- Nearshore.
In ADENTIS, we focus on PEOPLE. This is our emotional salary:
- Great Work-Life balance;
- Very flexible organizational routine;
- Health benefits (for you and your family);
- Over 300 protocols to offer you great discounts in different areas;
- Continuous professional development sponsored by our Training and Certification Department;
- Regular feedback on your performance through a personalized plan;
- Comprehensive career plan and progression involving assertive performance reviews.
Responsibilities:
- Provide production support and application operations for critical enterprise systems.
- Monitor application health, performance, availability and batch/transaction processing.
- Investigate and resolve incidents, problems and production issues, using logs, SQL, monitoring and diagnostic tools.
- Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour.
- Support release, change and deployment activities, working with development, infrastructure and external teams.
- Develop and maintain scripts and automation to improve operational efficiency and system reliability.
- Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments.
- Implement and maintain observability, monitoring and alerting, including SLIs, SLOs and error budgets.
- Collaborate with business and technical stakeholders to analyse requirements, client requests and operational needs.
- Ensure compliance with ITIL, operational controls, security and service management practices.
- Work in Agile/DevOps environments and support continuous improvement initiatives.
You must have:
- Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE.
- Strong experience in production environments and incident/problem management.
- Good knowledge of Linux/Unix, shell scripting and technical troubleshooting.
- Experience with Java and/or Python, APIs, microservices and enterprise applications.
- Knowledge of SQL and relational databases; experience with PostgreSQL, DB2 or similar is valued.
- Experience with CI/CD and DevOps tools, preferably GitLab CI/CD.
- Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code.
- Experience with observability and monitoring tools, such as Dynatrace and/or Splunk.
- Understanding of SLI, SLO, error budgets and application reliability principles.
- Experience with batch processing, transaction processing and/or enterprise integrations.
- Knowledge of ITIL, Agile and operational/service management practices.
- Strong analytical and problem-solving skills, with the ability to work across technical and functional areas.
- Banking sector experience is a plus.