Application Operations Engineer

Há 13 horas

Lisboa, Portugal Adentis Portugal Tempo integral 40 000 € - 65 000 €/ano

With just over 10 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

  • Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
  • Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

  • Great Work-Life balance;
  • Very flexible organizational routine;
  • Health benefits (for you and your family);
  • Over 300 protocols to offer you great discounts in different areas;
  • Continuous professional development sponsored by our Training and Certification Department;
  • Regular feedback on your performance through a personalized plan;
  • Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

  • Provide production support and application operations for critical enterprise systems.
  • Monitor application health, performance, availability and batch/transaction processing.
  • Investigate and resolve incidents, problems and production issues, using logs, SQL, monitoring and diagnostic tools.
  • Perform technical and functional analysis, including investigation of APIs, integrations, data consistency and application behaviour.
  • Support release, change and deployment activities, working with development, infrastructure and external teams.
  • Develop and maintain scripts and automation to improve operational efficiency and system reliability.
  • Contribute to CI/CD, DevOps, Infrastructure-as-Code and containerised environments.
  • Implement and maintain observability, monitoring and alerting, including SLIs, SLOs and error budgets.
  • Collaborate with business and technical stakeholders to analyse requirements, client requests and operational needs.
  • Ensure compliance with ITIL, operational controls, security and service management practices.
  • Work in Agile/DevOps environments and support continuous improvement initiatives.

You must have:

  • Professional experience in Technical Support, Application Support, Application Operations, Production Support or SRE.
  • Strong experience in production environments and incident/problem management.
  • Good knowledge of Linux/Unix, shell scripting and technical troubleshooting.
  • Experience with Java and/or Python, APIs, microservices and enterprise applications.
  • Knowledge of SQL and relational databases; experience with PostgreSQL, DB2 or similar is valued.
  • Experience with CI/CD and DevOps tools, preferably GitLab CI/CD.
  • Knowledge of Docker, Kubernetes, Ansible and Infrastructure-as-Code.
  • Experience with observability and monitoring tools, such as Dynatrace and/or Splunk.
  • Understanding of SLI, SLO, error budgets and application reliability principles.
  • Experience with batch processing, transaction processing and/or enterprise integrations.
  • Knowledge of ITIL, Agile and operational/service management practices.
  • Strong analytical and problem-solving skills, with the ability to work across technical and functional areas.
  • Banking sector experience is a plus.