Blu Selection | Customer Solution Specialist
Há 18 horas
A value-driven, people-first company culture A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more A hardworking team that knows how to have fun while getting things done Freedom to share ideas and execute them with the full support of the team Flexible working hours for a balanced professional and personal life Numerous opportunities for personal and professional growth with internal and external training A salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1500 euro's a year for transportation, technology, health or child care, etc. The ability to work hybrid A permanent contract Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background Your responsibilities and impact working as a Customer Solutions Expert will be:
Responding to customer inquiries via live chat and phone in a friendly and efficient manner Collaborating with product management and engineering teams to stay up-to-date on the latest features Troubleshooting customer issues and providing suitable solutions Work closely with other departments to make sure the customers issue is solved Helping turn both new and existing customers into loyal users Skills, experiences and interests you need to succeed in this role:
Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus) At least one year of experience in a customer-facing role Excellent interpersonal and communication skills Ability to multitask and manage several customer conversations simultaneously Basic knowledge of sales processes (e.g., lead tracking, reporting) Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
Interested in joining our client's team? Apply today
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Blu Selection | B2B Customer Care Specialist
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Blu Selection | Customer Solutions Expert
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Blu Selection | Travel Booking Specialist
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Blu Selection | Technical Customer Advisor
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Blu Selection | Financial Customer Support
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Blu Selection | B2B Customer Service Agent
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Lisbon, Portugal Blu Selection Tempo inteiroQuality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your...
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Lisbon, Portugal Blu Selection Tempo inteiroThis on-site role offers the opportunity to join an innovative team while living in one of Europe’s most vibrant and beautiful countries. What You’ll Be Doing As a Customer Support Representative, you will: Respond to incoming customer inquiries and provide expert support via phone, email, or chat. Troubleshoot and resolve customer issues, ensuring...
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Blu Selection | Logistics Customer Advisor
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Blu Selection | Technical Logistics Support
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Blu Selection | Technical Consultant in Lisbon
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Blu Selection | B2B Outbound Sales Agent
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Lisbon, Portugal Blu Selection Tempo inteiroHave you dreamed about moving abroad to a warm and tropical country, to work in a young and international team. While building meaningful memories and connections with likeminded individuals? Then this might be the first step of your new journey. Come and work with one of the many famous brands from different industries offered in the beautiful capital city...
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Blu Selection | Customer Support/Back-Office
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