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Service Delivery Manager
2 meses atrás
Service Delivery Manager (Swedish speaking)Location: Onsite in Lisbon, Portugal (Hybrid model after 15 weeks of onsite training)Employment Type: PermanentWe are collaborating with a leading tech company in Lisbon that is actively seeking a proactive and detail-oriented Service Delivery Manager.Key Responsibilities:Service Management Reviews: Partner with key client stakeholders to establish and maintain regular service management reviews, ensuring that services and performance align with the client's business goals.Contract Oversight: Coordinate regular contract reviews, documenting any potential changes or decision points, and providing updates to the account team for further action.Customer Health Monitoring: Maintain a comprehensive view of customer health, conducting regular reviews with key stakeholders to address any issues, identify future opportunities, and ensure contract compliance.Customer Enablement: Manage customer enablement duties, including overseeing provider portals, training, access requests, and addressing ongoing customer needs.SLA and KPI Management: Assess service levels, conduct trend analysis, and provide detailed reporting. Collaborate with service assurance, delivery, and finance teams to recommend and implement service improvement plans when necessary.Process Enhancement: In collaboration with Operations, Service Delivery, and the customer, continuously seek opportunities to enhance processes, streamline operations, and drive collective performance improvements.Qualifications:Education: Bachelor's or Master's degree in a related field.Language Skills: Fluent in Swedish and English (C1 level or higher).Experience: Proven experience in Customer Success, Account Management, or a similar role, preferably within the Telecom, Finance, or BPO sectors.Skills: Strong experience with service management reviews, contract review and account management, customer enablement, and performance reporting.Mindset: Detail-oriented with excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.What We Offer:Stability: Permanent contract with a competitive salary.Comprehensive Benefits: Private health and life insurance from day one.Work-Life Balance: Standard working hours from Monday to Friday, with a hybrid work model available after completing 15 weeks of onsite training.Meal Support: Meal allowance provided on a card or voucher for your convenience.Growth Opportunities: Engage in a dynamic work environment with ongoing opportunities for professional growth and development.Are you ready to take your service coordination and client management skills to the next level? Apply today
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