Service Manager

3 meses atrás


Lisbon, Portugal Landing.jobs Tempo inteiro
At IT Service Management Company (Contractor), in Lisboa, Portugal
Expires at: 2025-06-19
Remote policy: Partial remote

Right now, we are looking for a Service Manager to integrate our internal team, based in Lisbon.Your responsibilities include:
  • To ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management.
  • To be the main responsible for service execution and performance levels, internally and facing Customer.
  • To manage communication with customers, in the scope of service execution.
  • To manage the fulfilment of service levels
  • To manage the scope of contractual agreement, including changes to the same
  • Contract cost management
  • Escalation process management,
  • Priority management, in conflict situation
  • Be responsible for the result (not execution) of the different tasks, executed in the scope of the Service.
  • Issue management, with Customers
  • To ensure complaints reply.
  • Customer Providers management, when contracted
  • Identification and follow up of contract risks, when applicable.
  • Financial management, excluding Invoice management.
  • Service reporting.
  • Service meetings scheduling, execution, and documentation.
  • Update of internal tools and systems, at financial level, operational level (ITSM tool), document management, in the scope of Service Manager functions.
Main requirements

You must have:
  • High sense of responsibility;
  • Clear understanding and excellent commitment level with contractual goals
  • High level of resilience and stress resistance
  • High Degree or equivalent (training or professional experience);
  • 3+ years’ experience in similar functions.
  • Broad knowledge in the IT area.
  • Solid knowledge of Service Management function.
  • Certifications in Service Management Methodologies (ITIL, ISO20000);
  • Fluency in English.

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