Customer Care Advisor in Lisbon

4 semanas atrás


Lisbon, Portugal Blu Selection Tempo inteiro
Your responsibilities and impact as a Customer Care Advisorwill be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by

Answering incoming queries from customers

Identifying issues and provide solutions

Ensuring high level of customer satisfaction

Recording data in the CRM system

Providing ad-hoc support

Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

A native level of German and at least a B2 level of English

Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism

Being a real team player and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Lisbon for an international career and life experience

Having a valid Portuguese work permit (required).



What’s in it for you?

Long-term opportunity

Working hours in rotative shifts depending of the project

A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)

Opportunity to be part of a challenging and fast paced environment

Possibility to collaborate with some of the biggest brands in the industry

A multicultural and international environment

Fully paid training, professional development and career evolution

Your future Company: Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

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