Customer Service for Luxury Fashion Brands in Lisbon

Há 3 dias


Lisbon, Portugal Blu Selection Tempo inteiro
Your responsibilities and impact as a Customer Service Agent will be:

Being a fashion mentor to the customers during their shopping experience

Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media

Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files

Handling calls for prospects and clients

Being in contact with other departments and redirecting related cases and issues to responsible departments

What’s in it for you?

Type of contract: a long-term fixed term contract, renewable every year (6 months or 1 year)

Working hours: full time on rotating shifts (depending on the project)

Salary conditions (*) – 2 options:

Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience)

Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)

For international candidates:

Reimbursement of your initial flight expenses after 9 months

Airport pick up

Yearly two-way flight ticket back to your home country (within the EU)

Help in paperwork, opening bank account, etc. upon your arrival

Free Portuguese lessons, cooking classes, sport activities and social events organized by the company

Real career opportunities in different career paths



(*) Compensation during training period if successful (from 1 to 4 weeks): 90% of your hourly wages (lower taxes)



Skills, qualifications and interests you need to succeed in this role:



The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them

You have a fluent level of German (a good level of English would be a plus)

You are looking for a job opportunity abroad

You are fashion addicted

You are motivated and committed to your work

You have excellent communication and listening skills

You are a team player and willing to work with many other nationalities



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