Technical Customer Support Agent Level 2
Há 5 dias
Technical Customer Support Agent Level 2 page is loaded Technical Customer Support Agent Level 2 Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago job requisition id JR07175 The Technical Support Specialist (Network) Level 2 provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a Technical Support Specialist you must be ready to engage on all types of Level 1 & Level 2 related enquires, by quickly and effectively gathering the necessary information identify the root cause and either resolve the customer's issue or redirect/escalate to the correct upper Levels within Planet.
As the first/second point of contact for Planet Hoist Network customers you provide all types of assistance, to those experiencing technical issues with the systems platforms that Planet Hoist Network have accepted contractual responsibility for, including among others, remote troubleshoot/analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately and quickly.
What you will do Provide Level 1 and Level 2 support levels via phone, email, tickets, or other interfaces on Planet Hoist Network managed solutions, logging customer requests (CR) or incidents, or simply follow-up/update customers on case statusAnalyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipmentMaintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues that affect course deliveryCarrying out screen-sharing to help customers get set up and operationalEmpowering customers by promoting Knowledge base and self serviceConfigure security, operational and access settings/permissions for groups or individualsOrganize and schedule remote Hoist upgrades and maintenance minimizing the service impactMonitor internal & industry websites or publications for information about patches, releases, viruses, or potential problem identification.Work with senior engineers on escalated ticketsLog and escalate calls with third parties where required, ensuring communication back to the customerTest repaired items (RMA replacement) to ensure proper operation with agreed Planet Hoist & customer standards.Onboard new team members and provide necessary product and processes trainingWho you are Excellent analytical and problem-solving skills, with the ability to multitask, with solidtroubleshooting experienceExceptional customer service and confident communication skills, customising yourinteraction to the individual customer personalities and contextsStrong work ethic and ability to work efficiently and effectively with minimal supervisionAbility to work in a fast-paced environment with excellent organizational skillsAble to work to targets (SLA's)Solid technical background in Engineering for TCP/IP | Networks (Switching, Routing)Wide proven experience of remote and on-site support, collaborating with customers,partners, and internal teams – minimum three years
Experience in network operations or on field operations – minimum three yearsFamiliar with all types of production environments and common industry brands & variants of hardware assembly and configurationSolid knowledge of MAN & LAN (Layer 2 & Layer 3)Experience with all types of Wireless Networks (802.11x)What you will need to bring to planet Excellent teamwork skillsEnthusiastic and a great attitude towards learningExperience managing service and/or operational level agreements with strong customer service, interpersonal and active listening skillsAttention to detailA high standard of written and spoken English (additional languages such as: Arabic, French, Spanish, Italian or German are a plus)Able to work with non-technical customers and technical customers alikeNetwork vendor technical certifications (Aruba, Ruckus, Cisco, Brocade, others)B.S. or equivalent science/IT degree preferredWillingness to work from the office and to cover shifts including evenings, weekends and some holidays Similar Jobs (2) Technical Support Specialist with German remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 30+ Days Ago Technical Support Specialist remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted 8 Days Ago
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
#J-18808-Ljbffr
-
Technical Customer Support Agent Level 2
3 semanas atrás
Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07175 The Technical Support Specialist (Network) Level 2 provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a Technical Support Specialist you...
-
Technical Customer Support Agent Level 2
2 meses atrás
Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07150About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Customer Support Agent Level 2
1 semana atrás
Lisboa, Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07150About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic...
-
Technical Support Specialist Level 2
Há 6 dias
Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist Level 2 page is loaded Technical Support Specialist Level 2 Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted Yesterday job requisition id JR07831 Role Overview The Technical Support Specialist (Network) Level 2 provides a turnkey support role to all Planet Hoist Network installed base...
-
Technical Support Specialist Level 2
1 semana atrás
Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07831 Role Overview The Technical Support Specialist (Network) Level 2 provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a Technical Support...
-
Customer Technical Support
3 semanas atrás
Lisboa, Portugal ValGenesis Tempo inteiro**About Valgenesis**: We’re a rapidly growing global SaaS company that helps life-science organizations bring lifesaving products to market with increased quality and reduced ecological impact. Our customers include 30 of the top 50 global pharma and biotech companies. We lead our market through innovation and by delivering value over web, mobile, IOT, AR...
-
Technical Support Specialist Level 1
Há 6 dias
Lisboa, Portugal Planet Paymet Tempo inteiro.Technical Support Specialist Level 1 - French speaker page is loaded Technical Support Specialist Level 1 - French speaker Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted Yesterday job requisition id JR07852 Role Overview The Technical Support Specialist (Network) Level 1 agent provides a turnkey support role to all...
-
Customer/Technical Support Agent
3 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroExciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...
-
Customer/Technical Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroExciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...
-
Customer/Technical Support Agent
3 semanas atrás
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroExciting International Opportunities in Lisbon Position: Customer/Technical Support AgendLocation: Lisbon, Portugal (on site)Starting Date: 28/06/2024Requirements (mandatory)Fluent in Spanish (native speakers)Fluent in English (C1)Experience in online technical support (1year)EU citizenship or portuguese residence cardWhat We Offer:Competitive salary and...
-
Technical Support Specialist Level 1
Há 6 dias
Lisboa, Portugal Planet Paymet Tempo inteiroTechnical Support Specialist Level 1 - French speaker page is loaded Technical Support Specialist Level 1 - French speaker Apply remote type Onsite locations Lisbon - Portugal time type Full time posted on Posted Yesterday job requisition id JR07852 Role Overview The Technical Support Specialist (Network) Level 1 agent provides a turnkey support role to all...
-
Customer Technical Support
3 semanas atrás
Lisboa, Portugal ValGenesis Tempo inteiro**What You’ll Be Doing (Responsibilities)** - Be responsible for owning technical customer issues including reporting and resolving inquiries about the ValGenesis digital platforms - Walk customers through screen sharing and technical demos to enhance learning - Research, explore, and document technical issues and product enhancement opportunities,...
-
Technical Support Specialist Level 1
1 semana atrás
Lisboa, Portugal Planet Tempo inteiroremote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07852 Role Overview The Technical Support Specialist (Network) Level 1 agent provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a customer...
-
Customer Support Agent
Há 3 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
Technical Support
Há 3 dias
Lisboa, Portugal Technical Concept Gmbh Tempo inteiroAt KWAN, we're more than just a company offering jobs—we provide you a career development plan that highlights your unique skills and passions. Join us to work on projects that not only challenge you but also help you grow.We are currently hiring a junior technical support to be part of our dynamic team.Responsibilities:Application, operational and...
-
Technical Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroOur client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience. Responsibilities: Provide excellent technical support via phone, email,...
-
Customer Support Agent
1 semana atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
Technical Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroOur client is a leading BPO company with a global presence, and they are expanding their technical support team in Lisbon. As a Technical Support Agent, you will play a crucial role in assisting German-speaking customers with their technical inquiries and ensuring a positive experience. Responsibilities: Provide excellent technical support via phone, email,...
-
Customer Support Agent
Há 3 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and protocols provided during the training -...
-
Customer Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...
