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Customer Support Associate-Voice
2 meses atrás
Project role: Customer support associate-voiceQualification: BCom, B-TechExperience: 0-3 YearsSkills: Attract & Retain CustomersNo. of positions: 25To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standardMeet the defined Quality Scores. Innovation and Process ImprovementThe individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the teamTo consistently meet or exceed CSAT parameters as defined for the process.AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the processImproving skill level throughSelf development or nominating training programsSkill reverification Tests#J-18808-Ljbffr
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