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Application Support Engineer

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Lisboa, Portugal Dellent Tempo inteiro

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for an Application Support Engineer to work in this project in Lisbon.

Requirements:

- 5+ years of experience in a similar position;
- Previous experience with IT Systems Administration, such as Windows and Linux Servers;
- Knowledge of administration of databases, like: MS SQL Server, Oracle and Postgres;
-Experience with system scripting, and languages, such as Python, Powershell, and Perl
- Working experience with ITIL, JIRA and SNOW;
- Knowledge of Middleware technologies, like: CFT, SFTP, FTaas, and Websphere;
- Experience with monotoring tools (Dynatrace);
- Fluent in English.

Responsibilities:

- Provide functional support to users on applications;
- Manage functional incidents and problems;
- Interact with IT Production, Support Teams and developers;
- Change Request, support items and incident follow up in ServiceNow;
- Treat requests, change requests and support items for applications;
- Design of new application environments;
- Installation, administration, documentation, support and troubleshooting of applications;
- Technical contact to software vendor, functional application support team, central infrastructure teams and users;
- Problem management, Continuity Management, Capacity Management, Asset and Obsolescence Management.

We offer:

- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us