Application Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Dellent Tempo inteiro

About the Role: We are seeking an experienced Application Support Engineer to join our team in Lisbon, Portugal.

Responsibilities:

  • Provide functional support to users on applications.
  • Manage functional incidents and problems.
  • Interact with IT Production, Support Teams and developers.
  • Change Request, support items and incident follow up in ServiceNow.
  • Treat requests, change requests and support items for applications.
  • Design of new application environments.
  • Installation, administration, documentation, support and troubleshooting of applications.
  • Technical contact to software vendor, functional application support team, central infrastructure teams and users.
  • Problem management, Continuity Management, Capacity Management, Asset and Obsolescence Management.

Requirements:

  • 5+ years of experience in a similar position.
  • Previous experience with IT Systems Administration, such as Windows and Linux Servers.
  • Knowledge of administration of databases, like: MS SQL Server, Oracle and Postgres.
  • Experience with system scripting, and languages, such as Python, Powershell, and Perl.
  • Working experience with ITIL, JIRA and SNOW.
  • Knowledge of Middleware technologies, like: CFT, SFTP, FTaas, and Websphere.
  • Experience with monitoring tools (Dynatrace).
  • Fluent in English.

We Offer:

  • Health insurance.
  • A personalized training plan, with a budget to spend on the training and technical books you find necessary.
  • Constant feedback so you can grow professionally.
  • Remote onboarding process.
  • Team events every semester so you can live new adventures.
  • Culture of proximity and transparency. Your ideas and needs are heard and valued by us.


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