Application Support Specialist
Há 1 mês
About the Role: We are seeking an experienced Application Support Engineer to join our team in Lisbon, Portugal.
Responsibilities:
- Provide functional support to users on applications.
- Manage functional incidents and problems.
- Interact with IT Production, Support Teams and developers.
- Change Request, support items and incident follow up in ServiceNow.
- Treat requests, change requests and support items for applications.
- Design of new application environments.
- Installation, administration, documentation, support and troubleshooting of applications.
- Technical contact to software vendor, functional application support team, central infrastructure teams and users.
- Problem management, Continuity Management, Capacity Management, Asset and Obsolescence Management.
Requirements:
- 5+ years of experience in a similar position.
- Previous experience with IT Systems Administration, such as Windows and Linux Servers.
- Knowledge of administration of databases, like: MS SQL Server, Oracle and Postgres.
- Experience with system scripting, and languages, such as Python, Powershell, and Perl.
- Working experience with ITIL, JIRA and SNOW.
- Knowledge of Middleware technologies, like: CFT, SFTP, FTaas, and Websphere.
- Experience with monitoring tools (Dynatrace).
- Fluent in English.
We Offer:
- Health insurance.
- A personalized training plan, with a budget to spend on the training and technical books you find necessary.
- Constant feedback so you can grow professionally.
- Remote onboarding process.
- Team events every semester so you can live new adventures.
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us.
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