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Technical Support Specialist for Application Operations
Há 1 mês
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team at ALTER SOLUTIONS. In this role, you will play a critical part in ensuring the smooth operation of our applications and providing exceptional support to our customers.
Main Responsibilities:
- Provide comprehensive technical support for application issues, including troubleshooting and resolving problems in a timely manner.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance application performance and user experience.
- Develop and maintain knowledge articles to aid in the resolution of common technical issues.
- Evaluate and escalate potential risks or issues to management, ensuring seamless continuity of service.
Key Skills and Qualifications:
- Proven expertise in functional knowledge of instruments, including bonds, equities, and structured products.
- Familiarity with ITIL framework and principles.
- Strong understanding of Linux or Unix operating systems.
- Proficiency in SQL and PL/SQL programming languages.
About the Role:
This is an excellent opportunity to work in a dynamic environment where you can utilize your technical skills to drive business success. As a key member of our application support team, you will have the chance to make a meaningful impact on our customers' experiences.
Salary Range: We offer a competitive salary range of $70,000 - $100,000 per annum, commensurate with experience and qualifications.
