Technical Application Support Specialist for Banking Operations

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Role

As a Technical Application Support Specialist, you will form part of the IT Application Support team within Wealth Management Information System (WMIS) Lisbon.

The primary role involves providing technical and functional support to ensure seamless operations. This includes responding to issues, troubleshooting, fixing problems, and providing regular updates on the progress of resolutions or requests.

Your key responsibilities will include:

  • Providing exceptional service to users by prioritizing tasks and delivering outstanding support.
  • Ensuring timely resolution of batch-related issues and adhering to Service Level objectives.
  • Analyzing system logs to identify potential application issues.
  • Reviewing and creating knowledge articles to improve application support.
  • Ensuring production deliverables align with bank standards and best practices.
  • Monitoring service quality and availability, and contributing to continuous improvement initiatives.
About Us

BNP Paribas is the European Union's leading bank, operating in 63 countries with nearly 183,000 employees, including over 146,000 in Europe.

In Portugal since 1985, BNP Paribas has over 8,700 employees across its 10 business entities established in the country.

We offer financing, investment, savings, and protection solutions to help clients achieve their goals.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in computer science, information technology, or a related field.
  • At least 5 years of experience as first- and second-line IT Application Support, or other relevant areas in a fast-paced environment.
  • 2 years of experience in private banking or asset management.
  • Excellent communication and problem-solving skills.
  • Knowledge of operating systems, languages, databases, and software applications relevant to the role.
What We Offer

We provide a comprehensive benefits package, including a salary range of €50,000 - €70,000 per annum, depending on experience, plus additional benefits such as:

  • Health insurance.
  • Pension scheme.
  • Flexible working hours.
  • Opportunities for professional development and growth.

We value diversity and equality and strive to create an inclusive work environment that fosters creativity and efficiency.



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