Technical Operations Specialist
2 semanas atrás
At Alter Solutions Group, we are seeking a highly skilled Technical Operations Specialist to join our team. As an Application Support Professional, you will play a crucial role in ensuring the technical and functional support of production applications.
Mission:
Evaluate and address technical issues promptly, ensuring seamless service restoration while maintaining close collaboration with relevant departments.
Main Responsibilities:
- Solve incidents and service requests within your scope by restoring the service as quickly as possible and coordinating closely with concerned areas.
- Effectively manage access to applications, adhering to recommended guidelines within your scope.
- Contribute to the development of dashboards for production monitoring and execute actions defined for service enhancement.
- Monitor the implementation of planned changes to the production plan, ensuring their proper execution.
- Verify the functional and technical quality of interfaces/communications between applications.
- Monitor the state of technical components of the applications.
- Ensure compliance with Service Level Agreements (SLAs) defined for supported applications, working 24/7 in weekly rotation within the team for critical incidents (1 prevention week and 15 additional monthly hours of work, where 50% may be Sundays and holidays).
- Maintain up-to-date manuals, technical documentation, and operational procedures.
- Analyze application performance data to improve service quality and user experience.
- Ensure the technical installation and configuration of catalog applications.
- Actively participate in CI/CD processes by developing automation scripts.
- Develop controls facilitating the supervision of services.
- Perform training necessary for the proper functioning of its area and enterprise and ensure the team carries it out.
- Carry out other activities necessary for achieving objectives and the proper functioning of the Center of Expertise and participate in Tribes' ceremonies as an advisor to ITops.
Qualifications:
Technical Skills:
- RedHat Jboss EAP 6.4 and 7.0 (Administration)
- OpenShift (micro-services)
- Web Services (SOAP/XML)
- Relational DBs (MSSQL Server; Postgre)
- Principles of Java
- Linux RHEL, Windows Server
- Jenkins
- DevOps Guidelines, Agile/Scrum methodologies
Soft Skills:
- Excellent communication and interpersonal relations capability
- Flexibility and adaptability in a multicultural environment
- Motivation and Responsibility
- Proactivity and dynamism
- Creativity and innovation/problem-solving
- Teamwork
- Focus on Results
- Resilience
- Drafting and adapting a process
- Analysis
- Defining Pertinent Performance Indicators
Estimated Salary: $60,000 - $80,000 per year, depending on location and qualifications.
Benefits: Please contact us for more information regarding benefits offered.
Contact Information: Please see our website for employment opportunities at Alter Solutions Group.
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