Technical Operations Specialist
Há 1 mês
Company Overview
Multipessoal, a renowned leader in Consumer Electronics, is seeking a skilled Technical Operations Specialist to join its team. With a strong focus on delivering exceptional service and support, our company values innovative thinkers who can drive operational excellence.
About the Role
This exciting opportunity will see you working closely with technical training teams at our Technical Centers, providing first-line support to internal customers and teams, and ensuring system performance is optimized for efficient operations. Your responsibilities will include monitoring system performance, managing occurrences or incidents, collaborating with cross-functional teams to implement process improvements, and producing reports on operational performance.
Key Responsibilities
- Support technical training teams at Technical Centers in the Mobile area
- Provide first-line support to internal customers and teams
- Monitor system performance to ensure all processes are working efficiently
- Manage occurrences or incidents, identifying their cause and ensuring continuity of operations
- Collaborate with cross-functional teams to identify and implement opportunities to optimize operational processes
- Produce reports on operational performance and occurrences
- Evaluate and maintain technical documentation related to systems, operating procedures, and problem resolutions
- Assist with developing materials and procedural guides
- Support quality management of Mobile products
Required Skills and Qualifications
- Bachelor's degree in Informatics, Management, or Economics
- At least 2 years of experience in technical support areas (Mobile, IT, or Consumer Electronics)
- Fluency in English
- Excellent management and administrative skills
- Able to integrate into a dynamic team and participate in challenging projects
Estimated Salary Range: R$80,000 - R$120,000 per year (dependent on qualifications and experience)
Location: [Insert Location]
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