Client Services Associate

2 meses atrás

Lisboa, Portugal Prosapient Tempo inteiro

proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it's a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions.

We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 260 employees, we are one of the UK's fastest growing and most successful female co-founded businesses.

Due to the continued success of our Lisbon office, we will be hiring our next class of associates in January of 2025

We are offering a salary of €20,500 + uncapped commission. Please apply if you are keen to start a role in January 2025. Please submit all applications in English.

What is an Associate?

As an Associate, your primary responsibility is to rapidly connect our clients (Private Equity & Consultancy firms) with top industry experts from around the globe. Our clients have high expectations, so if you excel in a fast-paced target-driven environment, proSapient could be the ideal place for you. After an intensive training period, you'll be honing and applying a variety of skills, including communication, sales, project management, and negotiation.

You won't find a typical 9-to-5 here – we work with some of the world's most respected investment and professional services firms, and sometimes the role will require going the extra mile and putting in extra hours. However, the rewards, uncapped commission and growth opportunities make it all worth it

The key duties of this role will include:

Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client's needs. Your business and commercial understanding will grow exponentially.

Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:

1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and

2) Utilising professional networking sites and other online resources to source new experts to join our network.

Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you'll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.

Project Management: Work closely with your team to meet project deadlines and exceed clients' expectations.

Requirements

The key skills needed for this role are:

The drive to meet and exceed personal targets. Comfortable working in a fast-paced environment and taking ownership of your own success.

A client-focused mindset, committed to surpassing client expectations and delivering true value through speed, quality and excellent service.

Excellent communication skills with fluency in English at C1 level (the ability to speak other languages is a plus).

A curious nature, enjoying the opportunity to learn about various industries and develop new skills.

Enjoy working in a team and collaborating with others to achieve success.

Benefits

Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit

Hybrid working (a maximum of 3 days in the office)

On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.

Growth Opportunities - At proSapient, your career growth is as dynamic as the role itself We offer multiple paths for career development, allowing you to tailor your journey based on your skills and interests.

Up to €9.60 meal voucher per day

Enhanced Maternity & Paternity pay

Enhanced sick pay (up to 10 days per year)

Team outings - From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together

Want to hear more? Look at our careers Notion page - Careers at proSapient

Next Steps...

You'll meet with a Talent Team member to talk more about the role. During this discussion, you'll cover your understanding of proSapient, our industry, our clients, and the key skills required for the role.

At second stage you will meet with a Senior Associate and Team Lead within the Client Services team, where you will take part in a Case Study and the team will get to know more about your experience.

Final Stage you will meet with one of our Associate Directors at proSapient where you will discuss in further detail how you are feeling about the role and your fit to the position.

We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don't necessarily tick every box, we encourage you to apply anyway – this role could still be a great match

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics.

All employment is decided based on qualifications, merit, and business need. Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.

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