Team Leader German- Braga
Há 22 horas
Job Title:
Team Leader German- Braga
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations.Communicate expectations to employees and provide timely updates.Provide subject matter expertise in handling escalated customer calls as needed.Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.Stay current on internal work processes, policies and procedures. Attend required manager development training.Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.Candidate ProfileAssociate's degree in related field with two to four years of relevant experience preferred.Highly motivated individual with skills to develop and coach team members to achieve performance expectations.Work well under pressure and follow through on items to completion.Strong communication skills, both written and verbal.Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.Ability to mentor, coach and provide direction to a team of employees.Willingness to work a flexible schedule.German Fluent (C1) and English B2.Career Level DescriptionReceives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro
Language Requirements:
Time Type:
#J-18808-Ljbffr
-
Team Leader Danish- Braga
Há 22 horas
Braga, Portugal Phiture Tempo inteiroJob Title:Team Leader Danish- BragaJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day...
-
Ajudante De Picheleiro
2 meses atrás
Braga, Portugal Leader Ett Tempo inteiroParceiro forte no ramo do Trabalho Temporário desde 1992, o Grupo Leader nunca deixou de alargar os seus domínios de competências para tornar-se em menos de 10 anos, a alternativa indispensável das grandes multinacionais do Trabalho Temporário. Trabalho Temporário, Contrato a termo certo ou contrato a termo incerto, as nossas equipas têm todas as...
-
Team Leader Dutch- Braga
Há 22 horas
Braga, Portugal Phiture Tempo inteiroJob Title:Team Leader Dutch- BragaJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day...
-
Diretor Comercial
Há 1 mês
Braga, Portugal Leader Ett Tempo inteiroParceiro forte no ramo do Trabalho Temporário desde 1992, o Grupo Leader nunca deixou de alargar os seus domínios de competências para tornar-se em menos de 10 anos, a alternativa indispensável das grandes multinacionais do Trabalho Temporário. Trabalho Temporário, Contrato a termo certo ou contrato a termo incerto, as nossas equipas têm todas as...
-
Diretor Comercial
Há 1 mês
Braga, Portugal Leader Ett Tempo inteiroParceiro forte no ramo do Trabalho Temporário desde 1992, o Grupo Leader nunca deixou de alargar os seus domínios de competências para tornar-se em menos de 10 anos, a alternativa indispensável das grandes multinacionais do Trabalho Temporário. Trabalho Temporário, Contrato a termo certo ou contrato a termo incerto, as nossas equipas têm todas as...
-
Diretor Comercial
Há 1 mês
Braga, Portugal Leader Ett Tempo inteiroParceiro forte no ramo do Trabalho Temporário desde 1992, o Grupo Leader nunca deixou de alargar os seus domínios de competências para tornar-se em menos de 10 anos, a alternativa indispensável das grandes multinacionais do Trabalho Temporário. Trabalho Temporário, Contrato a termo certo ou contrato a termo incerto, as nossas equipas têm todas as...
-
Team Leader
6 meses atrás
Braga, Portugal Tiffosi Tempo inteiroIntegrada no Grupo VNC, o maior grupo de retalho moda português, detentor de marcas como a Tiffosi, Tiffosi Kids e Vilanova, totalizando mais de 150 lojas a nível nacional e internacional, a Tiffosi é uma marca de “Jeans” que se caracteriza pela presença simultânea no segmento de Adulto e Criança. Com o propósito de darmos continuidade ao nosso...
-
German Customer Support
7 meses atrás
Braga, Portugal Vertente Humana Tempo inteiroAre you a German speaker who is looking for an opportunity to grow in a multicultural environment? Vertente Humana is currently recruiting German speakers to work in exciting projects for internationally recognized brands. Our client is a renowned company located in Braga. **Task**: - Managing pending situations: exchanges, complaints, returns, among...
-
German Team Leader
Há 11 horas
Braga, Braga, Portugal Phiture Tempo inteiroCompany Overview: At Phiture, we strive to deliver exceptional service to our customers. Our team is committed to excellence and dedicated to making a positive impact.Salary: €45,000 - €60,000 per annum, depending on experienceJob Description:Serve as the primary point of contact for a team of call center associates, providing guidance and support to...
-
Instalador De Painéis Solares
Há 1 mês
Braga, Portugal Leader Ett Tempo inteiroDescrição da Empresa Parceiro forte no ramo do Trabalho Temporário desde 1992, o Grupo Leader nunca deixou de alargar os seus domínios de competências para tornar-se em menos de 10 anos, a alternativa indispensável das grandes multinacionais do Trabalho Temporário. Trabalho Temporário, Contrato a termo certo ou contrato a termo incerto, as nossas...
-
German Accounts Receivable Specialist | Braga
4 semanas atrás
Braga, Portugal Adecco Pt Tempo inteiroGerman Accounts Receivable Specialist (Hybrid) – Join Us in Braga!We're looking for a dynamic German Accounts Receivable Specialist to join our team and help us deliver outstanding results for our customers.What you'll do:Manage due and overdue balances, ensuring on-time payments.Post customer payments in SAP and handle debit notes/deductions.Be the point...
-
Dutch Team Leader Braga Operations Manager
Há 11 horas
Braga, Braga, Portugal Phiture Tempo inteiroAbout Phiture">Phiture is a leading company in the industry, known for its excellence and commitment to customer satisfaction. Our team is dedicated to providing top-notch services, and we're looking for talented individuals to join our ranks.">Salary and Benefits">We offer a competitive salary of $45,000 - $60,000 per year, depending on experience....
-
German Accounts Receivable Specialist | Braga
4 semanas atrás
Braga, Portugal Adecco Tempo inteiroGerman Accounts Receivable Specialist (Hybrid) – Join Us in Braga! We're looking for a dynamic German Accounts Receivable Specialist to join our team and help us deliver outstanding results for our customers. ? What you'll do: Manage due and overdue balances, ensuring on-time payments. Post customer payments in SAP and handle debit notes/deductions. Be...
-
German Accounts Receivable Specialist | Braga
3 semanas atrás
Braga, Portugal Buscojobs Portugal Tempo inteiroGerman Accounts Receivable Specialist (Hybrid) – Join Us in Braga! We're looking for a dynamic German Accounts Receivable Specialist to join our team and help us deliver outstanding results for our customers.What you'll do:Manage due and overdue balances, ensuring on-time payments.Post customer payments in SAP and handle debit notes/deductions.Be the point...
-
Team Leader
6 meses atrás
Braga, Portugal JCA - Empresa de Trabalho Temporario Lda Tempo inteiro**A JCA EMPRESA DE TRABALHO TEMPORÁRIO, LDA, recruta para as zona Braga**: **Team Leader para Inspeção de Qualidade (M/F)** **Função** - Coordenar e prestar todo o auxílio ao departamento de produção, assegurando todas as suas necessidades e procedimentos; - Elaborar relatórios de avaliação e assegurar o cumprimento de todos os trâmites de...
-
Anúncio De Emprego: Customer Support Fluent In German
2 meses atrás
Braga, Portugal Phiture Tempo inteiroAnúncio de emprego: Customer Support fluent in German (m/f) - BragaDescrição do Emprego Referência da oferta: SLOT RH - MaiaTipo de Contrato: Tempo InteiroData de Publicação: 13-12-2024Zona: BragaCategoria: Call Center / Help DeskAt SLOT Human Resources, we drive growth. We increase your performance. We identify the best of each candidate and adapt it...
-
Anúncio De Emprego: Customer Support Fluent In German
2 meses atrás
Braga, Portugal Phiture Tempo inteiroAnúncio de emprego: Customer Support fluent in German (m/f) - BragaDescrição do EmpregoReferência da oferta: SLOT RH - MaiaTipo de Contrato: Tempo InteiroData de Publicação: 13-12-2024Zona: BragaCategoria: Call Center / Help DeskAt SLOT Human Resources, we drive growth. We increase your performance. We identify the best of each candidate and adapt it...
-
German Customer Support
6 meses atrás
Braga, Portugal Vertente Humana Tempo inteiroAre you a German speaker who is looking for an opportunity to grow in a multicultural environment? Vertente Humana is currently recruiting German speakers to work in exciting projects for internationally recognized brands. **Tasks**: - Managing pending situations: exchanges, complaints, returns, among other issues; - Registration in the system of all...
-
Team Leader Accountabilities
Há 1 mês
Braga, Braga, Portugal Eurofins Business Services Portugal S.A. · Braga · Expira Em 42 Dias Tempo inteiroJob Description: Background:We are seeking an experienced Team Leader to manage our Accounts Payable team in a BPO/SSC environment. The ideal candidate will have a strong background in team management, performance monitoring, and customer relations. Responsibilities:As a Team Leader, you will be responsible for:• Managing an accounts payable team...
-
German Accounts Receivable Specialist
2 semanas atrás
Braga, Braga, Portugal Buscojobs Portugal Tempo inteiroGerman Accounts Receivable SpecialistBuscojobs Portugal is seeking a highly skilled German Accounts Receivable Specialist to join our team in Braga.About the Job:Manage due and overdue balances, ensuring on-time payments for our customers.Process customer payments in SAP and handle debit notes/deductions.Act as the point of contact for all Accounts...
