German Team Leader

Há 14 horas


Braga, Braga, Portugal Phiture Tempo inteiro

Company Overview: At Phiture, we strive to deliver exceptional service to our customers. Our team is committed to excellence and dedicated to making a positive impact.

Salary: €45,000 - €60,000 per annum, depending on experience

Job Description:

  • Serve as the primary point of contact for a team of call center associates, providing guidance and support to ensure performance metrics are achieved.
  • Effectively coach direct reports on their performance, identifying areas for improvement and implementing corrective action when necessary.
  • Develop and implement strategies to improve service delivery, ensuring that customer needs are met and exceeded.
  • Collaborate with internal stakeholders to drive business growth and profitability.
  • Mentor and develop team members, fostering a culture of continuous learning and improvement.

Required Skills and Qualifications:

  • Associate's degree in a related field or equivalent experience.
  • 2-4 years of relevant experience in operations management or a related field.
  • Proven track record of achieving performance metrics and driving business growth.
  • Strong coaching and mentoring skills, with the ability to develop and implement effective training programs.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Location: PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro



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