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Portuguese Speaking Customer Support - Remote in Greece, PortoClient:Location:Porto, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:bd36143fc971
Job Views:3
Posted:20.02.2025
Expiry Date:06.04.2025
Job Description:Patrique Mercier Recruitment PT is excited to offer an incredible opportunity for a Portuguese Speaking Customer Support representative, working remotely from Greece. Guided by our motto 'With a new dawn comes your Next Job', we specialize in connecting skilled professionals with exciting opportunities across various industries, including technology, healthcare, and customer experience. In this essential role, you will provide outstanding support to Portuguese-speaking customers, assisting them with inquiries, troubleshooting issues, and enhancing their overall experience with the company's products and services. If you are passionate about customer service and eager to make a positive impact, we would love to hear from you
ResponsibilitiesDeliver high-quality customer support to Portuguese-speaking clients, addressing their inquiries and providing solutions.Assist customers with product usage, subscriptions, and troubleshooting technical issues.Resolve complaints and improve customer satisfaction by providing timely and effective solutions.Document customer interactions accurately in the customer support system.Collaborate with team members to ensure consistent support and share insights for service improvements.Stay abreast of product knowledge and updates to provide accurate information to customers.Promote a positive and supportive customer service environment that encourages feedback and user engagement.RequirementsFluency in Portuguese and English, both written and spoken.Previous experience in customer service roles, ideally in the tech or service industry.Strong communication skills with a customer-centric mindset.Problem-solving skills and the ability to work independently in a remote setting.Familiarity with customer service tools and CRM systems is an advantage.Excellent organizational skills and the ability to manage time effectively.A genuine passion for helping others and a commitment to customer satisfaction.Fully Paid Relocation Package (Flight, Transfer, and Hotel)
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