Senior Insights Analyst
3 semanas atrás
.Come and work with us. We are looking for a talented and accomplished Senior Insights Analyst to be responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations and mentoring Speech Analysts. This individual will work cross-functionally with various groups internally and externally. Working as the lead analyst on the project, the candidate must be comfortable collaborating and synthesizing analyses to execute scorecards. The position will be responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and making recommendations for the company's betterment. The position requires an understanding of speech analytics, file structures, IT tools, and statistics to assess opportunities effectively and provide directions to Speech Analysts. As a Senior Insights Analyst in this project, your daily responsibilities will include: Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights. Works with IT to address problems with automated processes that support the speech analytic platform. Provides ongoing speech category design. Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform. Ability to determine opportunities through analysis of current or future trends. Weekly/monthly reporting to management and business units. Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes. Clearly articulates thoughts and ideas in oral and written presentations. Contribute creative ideas to conduct a thorough analysis to estimate risk/reward. Assists other users with data analysis as needed. Diligently capturing combinations of keywords & phrases within the system for optimal configuration performance. To succeed in the role, you will need to have: Fluent in German and English (bilingual) - mandatory. Skills with CallMiner, Nexidia, NICE, Verint, or other speech analytics packages required. Highly disciplined self-starter with solid collaboration & communication skills. Advanced skills in Microsoft applications such as Excel (charts, formulas, macros), PowerPoint, and Visio. Some experience with Lean or Six Sigma is a plus. Dealing with comprehensive reporting requirements is a plus. Microsoft Project knowledge, or experience with comparable project-tracking software is a plus. Orientation for detail, coupled with organizational and Project Management skills. Ability to multi-task, respond well to pressure and deadlines, and work well individually and in a team environment
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Vml South Africa Tempo inteiro.Senior Insight Analyst required to join our rapidly expanding Customer Insight and Activation team (CIA).The opportunity:As a Senior Insight Analyst, you will have the opportunity to work on multiple projects with some of our largest clients. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key,...
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Senior Analyst
Há 7 dias
Lisboa, Portugal Michael Page Tempo inteiroOur client is a leading multinational in the FMCG sector with a strong commitment to innovation and growth.They are seeking a Senior Analyst to join their Insights and intelligence team and focus on strategic analysis and market insights.
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Senior Analyst
Há 5 dias
Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:Our client is a leading multinational in the FMCG sector with a strong commitment to innovation and growth. They are seeking a Senior Analyst to join their Insights and intelligence team and focus on strategic analysis and market insights.
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiro.Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Vml Tempo inteiro.At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy,...
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Senior Insights Analyst
3 semanas atrás
Lisboa, Portugal Sitel Tempo inteiro.We are looking for a talented and accomplished Senior Insights Analyst to be responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations and mentoring Speech Analysts. This individual will work...
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWho We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
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Senior Digital Insight Analyst
2 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
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Senior Digital Insight Analyst
3 semanas atrás
Lisboa, Portugal VML South Africa Tempo inteiroSenior Insight Analyst required to join our rapidly expanding Customer Insight and Activation team (CIA).The opportunity:As a Senior Insight Analyst, you will have the opportunity to work on multiple projects with some of our largest clients. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key,...
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Lead Insight Analyst
4 meses atrás
Lisboa, Portugal Vml South Africa Tempo inteiro.Lead Insight Analyst required to join our rapidly expanding Data Analytics team on a permanent basis.The opportunity:As a Lead Insight Analyst, you will have the opportunity to work on some of our largest projects and key accounts. Reporting to the Head of Data Analytics, you will be responsible for analysing digital behaviour in order to provide key,...
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Lead Insight Analyst
4 meses atrás
Lisboa, Portugal Vml South Africa Tempo inteiro.Lead Insight Analyst required to join our rapidly expanding Data Analytics team on a permanent basis. The opportunity: As a Lead Insight Analyst, you will have the opportunity to work on some of our largest projects and key accounts. Reporting to the Head of Data Analytics, you will be responsible for analysing digital behaviour in order to provide key,...
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Insight Analyst
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Lisboa, Portugal Signal AI Tempo inteiro**About the role - What’s your purpose?** Signal AI, the A.I.powered platform for corporate reputation and risk intelligence, is hiring a Junior Insights Analyst. In this pivotal role, you will work alongside our Senior Analysts to see what’s driving corporate reputation and contextualize the “why” behind the data. You’ll turn our...
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Senior Insights Analyst
3 semanas atrás
Lisboa, Portugal Sitel Tempo inteiroWe are looking for a talented and accomplished Senior Insights Analyst to be responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations and mentoring Speech Analysts.This individual will work...
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Senior Insights Analyst
3 semanas atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroCome and work with us. We are looking for a talented and accomplished Senior Insights Analyst to be responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations and mentoring Speech Analysts.This...
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Senior Data Insights Manager
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Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiroAt Vml South Africa, we are seeking a highly skilled Senior Data Insights Manager to join our team. This is a permanent position based in Lisbon or Porto, with the selection process conducted entirely in English.About the OpportunityThis is an exceptional chance for a seasoned Lead Analyst to lead our Data Analytics team and drive business growth through...
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Senior Business Insights Analyst
Há 3 dias
Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiroWe are seeking a highly skilled and detail-oriented Senior Business Insights Analyst to join our team in Lisbon, Portugal.About the Company:Kantar is the world's leading data, insights, and consulting company. We shape the brands of tomorrow by better understanding people everywhere.Job Description:The successful candidate will be responsible for delivering...