Real-Time Analyst

Há 1 mês


Lisboa, Portugal Recruitment Direct Tempo inteiro

Real-Time Analyst Riga, Latvia €1900 gross per month The position is focused on managing operational efficiency, data integrity, and communication between teams, all within a high-pressure, 24/7 environment. Here's a detailed breakdown: Job Responsibilities: Meet Departmental Goals : Ensuring targets set by the department are met consistently. Data Integrity : Maintaining accuracy and consistency in data. Operational Process Understanding : Familiarity with workflow and processes, with the ability to analyze and report data. Flexibility : Being open to change, multitasking, and working with different tasks or teams. Managing Real-Time Adjustments : Handling changes in staff assignments or task distribution in real-time. Team Communication : Coordinating between teams to ensure smooth operations. Discipline Enforcement : Managing discipline on the floor to maintain focus and efficiency. Quick Decision-Making : Ability to think on your feet and make decisions to meet service objectives. Compliance with Real-Time Availability : Ensuring constant availability of resources. SLA Adherence : Meeting Service Level Agreements (SLA) and achieving set application percentage targets. Real-Time Reporting : Generating timely and accurate reports. Customer Management : Handling relationships with both internal and external customers. Data Reporting & Dashboards : Creating and maintaining various reports, dashboards, and ad-hoc data reports. High-Level Data Analysis : Conducting advanced data analysis and interpretation. Skills Required: Analytical Skills : Strong ability to analyze data and identify trends or opportunities. MS Excel & Office Proficiency : Good command of Excel and other MS Office applications, as data manipulation and reporting are essential. Avaya CMS Knowledge : Familiarity with Avaya CMS for reporting and managing communication systems. Strategic Thinking : Ability to see and act upon business opportunities for growth. Scheduling Knowledge : Understanding of the fundamentals of scheduling, including how to allocate resources and time efficiently. Work Under Pressure : Ability to stay calm and maintain performance under stressful conditions. 24/7 Availability : Willingness to work in shifts and handle round-the-clock operations. This role is ideal for someone with strong analytical capabilities, real-time decision-making skills, and proficiency in reporting and scheduling within a dynamic environment. #J-18808-Ljbffr


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