Real Time Analyst
4 semanas atrás
What you can expectAre you passionate about data analysis and performance optimization? Teleperformance is seeking a dedicated Real-Time Analyst to monitor and analyze activities in real-time. Your insights will play a vital role in identifying operational weaknesses and proposing efficient management solutions to enhance our performance. Join our team if you feel like this is up your speedWhat you'll doGenerate and deliver real-time reports to the Operations Management Team; Compare call forecasts with actual results to identify variances and proactively address scheduling gaps; Provide in-depth performance analysis to support timely and informed business decisions; Support Supervisorsby identifying and recommending more efficient management solutions; Determine optimal staffing levels for Front-Office and Back-Office groups, reallocating resources as needed to maximize productivity and Service Level performance; Monitor and controlService Levels to ensure targets are met; Manage breaks effectively to maintain service efficiency.What you'll needFluency in English (B2 minimum); Bachelor's degree in a related field or equivalent work experience; Strong analytical skills with a focus on data interpretation and performance metrics; Excellent communication and interpersonal skills; Ability to make quick decisions and adapt to changing situations.BenefitsExcellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance;Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by the Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.#J-18808-Ljbffr
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Real Time Analyst
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Lisboa, Portugal Teleperformance Tempo inteiroAre you passionate about data analysis and performance optimization?Teleperformance is seeking a dedicated Real-Time Analyst to monitor and analyze activities in real-time.Your insights will play a vital role in identifying operational weaknesses and proposing efficient management solutions to enhance our performance.Join our team if you feel like this is up...
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Real-Time Analyst
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Lisboa, Portugal Recruitment Direct Tempo inteiroReal-Time AnalystRiga, Latvia€1900 gross per monthThe position is focused on managing operational efficiency, data integrity, and communication between teams, all within a high-pressure, 24/7 environment. Here's a detailed breakdown:Job Responsibilities:Meet Departmental Goals : Ensuring targets set by the department are met consistently.Data Integrity :...
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Real Time Analyst
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Lisboa, Portugal Teleperformance Portugal Tempo inteiroWhat you can expect Are you passionate about data analysis and performance optimization? Teleperformance is seeking a dedicated Real-Time Analyst to monitor and analyze activities in real-time. Your insights will play a vital role in identifying operational weaknesses and proposing efficient management solutions to enhance our performance. Join our team if...
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Real Time Analyst
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Lisboa, Portugal Teleperformance Tempo inteiroWhat you can expect Are you passionate about data analysis and performance optimization? Teleperformance is seeking a dedicated Real-Time Analyst to monitor and analyze activities in real-time. Your insights will play a vital role in identifying operational weaknesses and proposing efficient management solutions to enhance our performance. Join our team if...
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Real Time Analyst
4 semanas atrás
Lisboa, Portugal Teleperformance Portugal Tempo inteiroWhat you can expectAre you passionate about data analysis and performance optimization? Teleperformance is seeking a dedicated Real-Time Analyst to monitor and analyze activities in real-time. Your insights will play a vital role in identifying operational weaknesses and proposing efficient management solutions to enhance our performance. Join our team if...
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Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroReal-Time Analyst Job DescriptionKey Responsibilities:Generate and deliver real-time reports to the Operations Management Team to inform business decisions.Compare call forecasts with actual results to identify variances and proactively address scheduling gaps.Provide in-depth performance analysis to support timely and informed business decisions.Support...
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Workforce Management Real-Time Analyst
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