Warranty Specialist Focus Partner Master Data

3 semanas atrás

Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Warranty Master Data Specialist position.

Company Description:

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.

By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
responsabilidades chave
In "Warranty Services", you will be responsible for handling highly sensitive data relating to individual customer warranty agreements and steering and implementation of automation projects for improving efficiencies and streamline processes, saving both time and resources for other critical tasks. Shape solutions and applications for our worldwide warranty and service support processes, thus making a significant contribution to the digitization of our processes. You also ensure a simple and efficient handling of our service processes towards our customers. Within this responsible role you will manage master data, user access and set-up after-sales/warranty-related business rules in systems according to inputs from various headquarter departments, thereby making a significant contribution to the smooth operation of the technical warranty services.

Set-up of new after-sales partners and deactivation of partner data in the existing database
Maintain partner warranty conditions (hourly rates)
Manage user access and control user roles
Maintain and continuously develop partner master data
Prepare and analyze different data, e.g., partner master data
Create reports and develop recommended actions based on data analysis
Act as contact person for sales organization and business partners

competências
What we are looking for:

IT-affinity and preferably experience in IT administration, cyber security and user management
Ideally completed studies (university/university of applied sciences) with IT or alternatively business or sales background
Basic understanding of ERP systems (ideally SAP and AS400) and modern database systems, MS Office skills, especially in Excel
Fluent in oral and written English to present complex issues and a basic understanding in German
Independent, structured and cooperative way of working, interest in intercultural collaboration

principais benefícios
Your Benefits:

Working in a dynamic environment with vibrant team spirit
Career opportunities within the company
Home office policy of 2 days / week
Additional days off on Dec 24th and 31st
Birthday off
Referral Bonus
Life Insurance
Health Insurance, extended to family members

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