Service Desk Engineer

4 semanas atrás

Porto, Porto, Portugal Kcs It Tempo inteiro

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We're looking for the special, unique and amazing YOU
@ KCS IT, we look for the ones that stand out, for those that always want to be better and fight for it, and for those who have the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, teamwork.
At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome
We are looking for an Amazing: Service Desk Engineer
Seniority: Mid (3-5 years)
Type of position: Remote from Portugal. The candidates must be in Portugal.
The amazing you, will have:
Mandatory: In-depth understanding of Apache NiFi, Splunk and Elastic1st and 2nd level support: Ability to handle more complex requests independentlyTroubleshooting: Ability to quickly identify and resolve technical issuesCustomer service: Providing excellent customer support and service qualityDocumentation: Accurate documentation of all requests and solutionsTeamwork: Collaborate with technicians and engineers to find solutionsContinuing Education: Willingness to continuously train in the above technologiesIncident management: Management and tracking of incidents and service requestsEscalation processes: Knowledge of escalation routes and proceduresMulti-tasking: Ability to manage multiple requests simultaneouslyProcess improvement: Contribution to process optimization and efficient operationsWhy should you become part of our family?
You can develop a career that fits you: your career development is personalized, taking into consideration your needs and goals from a short to long termInteresting Challenges Ahead: you can work for several clients from different sectors of activityFree training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential fasterInternational projects in Benelux: you can gain international experience in Benelux and balance a new way of living with workType of projects (depending on the project you might find one of these types of projects):In hybrid Systems: It is important to balance work with socialization, that's why a hybrid system works for us and for youFull Remote projects: If you want to work while you enjoy the comfort of your homeFull Onsite projects: if you prefer the company of your colleaguesTake care of your well-being: Enjoy our free nutrition, psychologist, general medicine appointments and our yoga and personal training days… all remoteWho are we?
Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the "Index of Excellence", an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.
At KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the role are welcome
Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologySoftware Development
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