Café Manager – Luciano

.Luciano, Pane Della Vita, is an Italian café located in the heart of the enchanting Obidos with a full view of the magnificent Obidos Castle in Portugal. The café is part of the global business group of Bennet & Bernard Gastronomy & Hospitality owning the brands of Black Vanilla, Barrels & Bones BBQ house and others. The global and diverse business house with fifteen years in operations has established itself as an international brand that epitomizes quality lifestyles, creates benchmarks of efficiency & excellence in the businesses we undertake. We are active in five countries and three continents. Café Luciano is dedicated to offering an authentic Italian culinary experience with a touch of European flair. Our day-long menus feature organic pasta sourced from our own factory in Italy, freshly baked breads and cakes, beloved Italian classics like pizzas and bolognese, alongside a selection of popular European and English dishes. Job Summary: The Café Manager will oversee the daily operations of our Italian-themed café, ensuring a high level of customer satisfaction and efficient, smooth-running service. The ideal candidate will be passionate about Italian & English cuisine, possess strong leadership skills, and have a keen eye for detail. Job title: Chef Manager Location: Obidos- Portugal Key Accountabilities Operational Management: Oversee day-to-day operations of the café, ensuring it runs efficiently and effectively. Implement and maintain standard operating procedures (SOPs) for all operational aspects. Manage the café's opening and closing routines, ensuring all tasks are completed. Ensures daily standards of guest experiences, property cleanliness and staff disciplines are well managed. Customer Service: Ensure exceptional customer service is delivered consistently by all team members. Handle customer complaints and feedback promptly and professionally, resolving issues to ensure customer satisfaction. Develop and maintain relationships with regular customers to foster loyalty. Manage social media/ food delivery and partner platform inquiries, feedback and complaints Effective People Management: Works alongside Chef De Cuisine to handle all matters of the café. Recruit, train, and supervise café staff, including baristas, waitstaff, and kitchen personnel. Schedule staff shifts and manage labour costs while ensuring adequate coverage during peak times. Conduct regular staff meetings and training sessions to maintain high service standards and improve staff performance. Handle disciplinary matters effectively with the staff, escalating if required, and providing regular feedback. Financial Management: Partner with Chef De Cuisine to manage the café & budget, including material, labor costs, inventory costs, and other expenses. Analyze financial reports and make recommendations for improvements to increase profitability. Ensure accurate cash handling procedures and secure daily deposits