French_ Speaking Customer Service

3 semanas atrás

Braga, Braga, Portugal Tn Portugal Tempo inteiro

Social network you want to login/join with:
Client:CBTalents
Location:Braga, Portugal (Remote option available)
Job Category:Customer Service
EU work permit required:Yes
Job Reference:40e76efd3339
Job Views:6
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:French-Speaking Customer Service RepresentativePosition: French-Speaking Customer Service Representative (Onsite)
Industry: Technical Website Solutions
Employment Type: Full-Time (Rotating Shifts)
Salary: 1,251.84 gross monthly (excluding housing)
Comprehensive Health and Life Insurance from your first day.Meal Allowance: 7.00 per day (154.00 per month).Transport Allowance: Monthly support for transportation costs.Career Advancement Opportunities: Ongoing training and potential promotion.Company-Provided Equipment: Includes a laptop, tools, and software necessary for your role.Shift Schedule: Rotating shifts from Monday to Sunday, including nights.Days Off: 2 days off per week on a rotating basis.Job Overview:We are seeking a French-Speaking Customer Service Representative to enhance our team in Braga, Portugal. In this exciting position, you will assist customers with technical inquiries concerning website services, delivering exceptional service in a fast-paced, multilingual environment. If you are enthusiastic about technology, problem-solving, and customer support, this opportunity is ideal for you.
Key Responsibilities:High-Quality Support: Provide support to French-speaking clients with technical website issues.Troubleshooting: Diagnose and resolve problems related to website setup, configuration, and functionality.Customer Guidance: Walk customers through technical processes to ensure they can effectively utilize website features.Documentation: Log customer interactions in the CRM system for accurate tracking and follow-up.Problem Escalation: Escalate complex issues to relevant teams when necessary.Data Protection: Maintain confidentiality and comply with data protection standards.Feedback: Provide insights on recurring issues and suggestions for improving customer experience.Collaboration: Work with colleagues to improve service delivery.Skills & Qualifications:Fluency in French: C2 level or higher.Intermediate English Proficiency: (B2 or higher preferred).Prior Experience: Customer service or technical support experience is a plus, but not mandatory.Communication Skills: Strong written and verbal communication with a customer-focused approach.Technical Aptitude: Eagerness to learn and resolve website-related issues.Adaptability: Ability to thrive in a fast-paced setting, managing multiple tasks.Problem-Solving: Quick and efficient issue resolution skills.Shift Flexibility: Willingness to work nights and weekends as necessary.Attention to Detail: Ability to accurately document customer interactions.EU ID Requirement: Valid identification required for employment in Portugal, or a residence card for non-EU nationals.Additional Benefits:Comprehensive Health and Life Insurance from day one.Career Growth Opportunities: Ongoing training and internal promotion chances.Meal Allowance: Daily allowance for lunch and snacks.Transport Allowance: Monthly support for commuting.Professional Development: Access to certifications and advancement programs.Company Equipment: Includes necessary devices like a laptop.Collaborative Environment: Emphasis on teamwork and support for success.Relocation Support:Housing Assistance: Company-provided accommodation options for up to 14 months in fully furnished shared apartments; distance to work ranges from 20 minutes to 1 hour by public transport.Language Courses: Portuguese language courses available after 3 months of employment (subject to availability).Annual Flight Benefit: Round trip flight within Europe after 12 months of successful integration.
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