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Italian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Your Role Respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content Your Qualifications C1 level of Italian Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage fast decision-maker, with positive outlook be available to work flexible hours and days The Offer Competitive base salary and benefits Fantastic relocation package to one of Europe's most prestigious and "in" cities Schedules Mo-Fr between 08h-20h and weekends only 08h-17h, always 40h per week and 2 days off Private health insurance Enrich your CV by working for a major worldwide brand Multicultural Team Modern office in an excellent location in Lisbon Accommodation provided Close to the beach Flight costs reimbursed Progressive company culture Sunny weather Apply & Shine Show us what makes you stand out Check out our international openingsand apply today - it takes one minute. Let's Connect Congratulations We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations. Connect with the Employer Your chance to shine Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward. You're In Welcome Aboard Congratulations, you've got the job We'll guide you through onboarding andpotential relocation for a smooth start.This process aims to make the journey to your new career professional,engaging and focused on finding the right match for you Sign up now and receive the latest vacancies in your inbox The user consents to the use of the data. More information: Privacy Policy. #J-18808-Ljbffr
