Linux Desktop Support Associate
Há 1 mês
.This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Linux Desktop Support Associate at CanonicalYou will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to provide technical expertise, be an excellent communicator and service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.Location: This role will be based remotely in EMEA and Americas regionsWhat your day will look likeYour day to day duties will include:Work from your remote home office and provide technical support for employees.Provide technical onboarding support for new employees.Provide technical and infrastructure support during international events.Be available to take ownership of new cases via telephone, email, and web.Act as an internal customer advocate keeping them updated in a timely manner.Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contribute your findings to a common knowledge base and keep it up to date.Draft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks first.Keep on learning as our products and services grow and evolve.Maintain regular communication and information exchange with the rest of the team, locally and remotely.Identify and suggest any opportunities to provide a better service.What we are looking for in youBachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.Experience in a Linux based environment gained through university subjects or work experience.Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases.Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
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Linux Desktop Support Associate
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThis is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role...
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Coimbra, Portugal Canonical Tempo inteiro.Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.The role is a fast-paced, problem-solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and able to deliver on a wide variety of solutions across PC and...
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Coimbra, Portugal Canonical Tempo inteiro.Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.The role is a fast-paced, problem-solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and able to deliver on a wide variety of solutions across PC and...
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Engineering Director, Ubuntu Desktop
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Engineering Director, Ubuntu Desktop
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Coimbra, Portugal Canonical Tempo inteiroWork across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.The role is a fast-paced, problem-solving role that's challenging yet very exciting. The right candidate must be resourceful, articulate, and able to deliver on a wide variety of solutions across PC and...
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Cloud Support Associate Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Cloud Support Associate Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Junior Linux Kernel Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Every year we select new junior professionals into the Canonical kernel team, to work on the Linux kernel for Ubuntu. If you've enjoyed operating systems in your coursework or current role, you are confident in your ability to write high quality C and possibly Rust, and are ready to take the plunge and see how it all works, then this would be a great place...
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Junior Linux Kernel Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Every year we select new junior professionals into the Canonical kernel team, to work on the Linux kernel for Ubuntu. If you've enjoyed operating systems in your coursework or current role, you are confident in your ability to write high quality C and possibly Rust, and are ready to take the plunge and see how it all works, then this would be a great place...
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Support Engineering Manager
4 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers...
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Support Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers...
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Linux Kernel Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThis is a general track for applications to any team at Canonical that works with the Linux kernel, across all seniority levels. Apply here if you are an exceptional software engineer who wants to work on both stable and cutting-edge Linux kernels for Ubuntu and its wider ecosystem.Canonical has a large and rapidly growing kernel team that underpins Ubuntu...
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Linux Kernel Engineer
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiroThis is a general track for applications to any team at Canonical that works with the Linux kernel, across all seniority levels. Apply here if you are an exceptional software engineer who wants to work on both stable and cutting edge Linux kernels for Ubuntu and its wider ecosystem.Canonical has a large and rapidly growing kernel team that underpins Ubuntu...
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Linux Kernel Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This is a general track for applications to any team at Canonical that works with the Linux kernel, across all seniority levels. Apply here if you are an exceptional software engineer who wants to work on both stable and cutting-edge Linux kernels for Ubuntu and its wider ecosystem.Canonical has a large and rapidly growing kernel team that underpins Ubuntu...
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Linux Kernel Engineer
3 semanas atrás
Coimbra, Portugal Canonical Tempo inteiro.This is a general track for applications to any team at Canonical that works with the Linux kernel, across all seniority levels. Apply here if you are an exceptional software engineer who wants to work on both stable and cutting edge Linux kernels for Ubuntu and its wider ecosystem.Canonical has a large and rapidly growing kernel team that underpins Ubuntu...
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Embedded Linux Software Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology and embedded systems, across all seniority levels.We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an...
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Embedded Linux Software Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiro.This role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology and embedded systems, across all seniority levels.We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an...
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Support Engineering Manager
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...
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Embedded Linux Software Engineer
Há 1 mês
Coimbra, Portugal Canonical Tempo inteiroThis role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology and embedded systems, across all seniority levels.We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an...
