It Support L1 French Speaker

2 semanas atrás

Lisboa, Portugal Willis Towers Watson Tempo inteiro

.About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. The Opportunity IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model. What will you do? Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT). Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues. Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request. Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible. Address user concerns regarding hardware, software, and networking Account administration: new user requests, leaver requests, password requests etc., Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions. Coordinates with L2/other support team when applicable. Handles Special Projects as applicable and process Software Installation Request Escalate issues to next level support if needed What You'll Bring Proficient in oral and writtenFrench and English At least two (2) years' experience in an IT performance analysis and end-user support role. Associate's or bachelor's degree in computer science, information systems, or similar is a plus. ITIL Foundation, IELTS, TOEFL Certification is an advantage. In-depth and current knowledge of computer programs, hardware, and business applications. Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/ Proficiency in Service Now ticketing tool or other task management software. Why WTW? At WTW, we offer more than just a job—we offer a career. Here's what you can expect: Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle. Competitive Compensation: Benefit from an attractive, performance-related remuneration system. Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients

  • IT Support L1 French Speaker

    3 semanas atrás

    Lisboa, Portugal WTW Tempo inteiro

    **About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...

  • It Support L1 French Speaker

    3 semanas atrás

    Lisboa, Portugal Wtw Tempo inteiro

    About UsWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of...

  • Application Support L1/l2

    3 meses atrás

    Lisboa, Portugal Boost-IT Tempo inteiro

    Boost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions. People are our most important asset and the reason for our business. We are proud of our strong culture, that...

  • It Support L1 French Speaker

    2 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    .About UsWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of...

  • It Support L1 French Speaker

    2 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of...

  • It Support L1 French Speaker

    2 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    About UsWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of...

  • It Support L1

    Há 1 mês

    Lisboa, Portugal Wtw Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L1

    Há 1 mês

    Lisboa, Portugal Wtw Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L1

    2 meses atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver...

  • IT Support L1 Analyst

    3 meses atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L1 Analyst

    4 meses atrás

    Lisboa, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...

  • It Support L2 Analyst

    2 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    .About UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...

  • It Support L2 Analyst

    2 semanas atrás

    Lisboa, Portugal Wtw Tempo inteiro

    About UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828.From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience.And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...

  • It Support L1 Analyst

    3 meses atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L1 Analyst

    1 semana atrás

    Lisboa, Portugal Wtw Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver...

  • It Support L2 Analyst

    1 semana atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    .About Us WTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving...

  • It Support L1 Analyst

    4 meses atrás

    Lisboa, Portugal Wtw Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • It Support L1 Analyst

    4 semanas atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver...

  • IT Support L2 Analyst

    2 semanas atrás

    Lisboa, Portugal WTW Tempo inteiro

    **About Us** WTW is not just another advisory, broking, and solutions company—we’re a storied institution that’s been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA’s Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is...

  • It Support L2 Analyst

    1 semana atrás

    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    About UsWTW is not just another advisory, broking, and solutions company—we're a storied institution that's been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA's Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is driving that...