Customer Support Consultant
Há 6 dias
Social network you want to login/join with:
Customer Support Consultant (Dutch Speaker), LisboaClient:Roomraccoon
Location:Lisboa, Portugal
Job Category:Other
-$0-0/monthly
EU work permit required:Yes
Job Views:3
Posted:06.03.2025
Expiry Date:20.04.2025
Job Description:RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
Interested? Keep reading on
Job title: Customer Support Consultant (Dutch Speaking)
Location: Only considering applications-based in Lisbon, Portugal
Language: Dutch
Work-type: On-site
Term: Full-time
Your North StarThe mission of a CSC is to guide metric or key objective that helps a company or team stay focused on its core mission and long-term goals. For a customer support consultant, it often represents the ideal customer experience or the primary outcome the team strives to achieve, such as customer satisfaction, resolution speed, or first-contact resolution.
Day in the life of a Customer Support Consultant:Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs.Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution.Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention.Work closely with our Implementations Team to ensure a seamless transition of client accounts to support.Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters.Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues.Requirements:2+ years' experience in a service-oriented, technical or customer support role.Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally.Technical proficiency in working on different systems (training will be provided).Hotel (front desk/reservations) and/or hospitality experience (advantageous).How to be successful as a Customer Support ConsultantCommunicate Clearly: Be concise, empathetic, and active in listening to customer needs.Know Your Product: Stay informed about features and updates to provide accurate support.Show Empathy: Be patient and understanding, especially with frustrated customers.Solve Problems Quickly: Focus on resolving issues efficiently and effectively.Keep Learning: Continuously improve your skills and adapt to new tools and feedback.Free Food FridaysMac environmentIncentive based commissionEquityRoomRaccoon ValuesAccountabilityClock SpeedDeals a DealEmpower AnotherDisclaimer: Thanks so much for your excitement about joining RoomRaccoon We're lucky to have so many talented people eager to be part of our team, so we're reviewing applications as they come in. If you don't hear from us within three weeks, it means we've decided to move forward with other candidates this time—but don't be discouraged Keep an eye on our careers page, and we'd love for you to apply for roles that fit your talents in the future
#J-18808-Ljbffr
-
Customer Support Consultant
2 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroRoomRaccoon RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Title: Customer Support Consultant / Customer Care...
-
Customer Support Consultant
4 semanas atrás
Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiroRoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.Title: Customer Support Consultant / Customer Care...
-
Customer Support Consultant
1 dia atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:Client:RoomraccoonLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel...
-
Customer Support Consultant
1 dia atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:Customer Support Consultant (Dutch Speaker), LisboaClient:RoomraccoonLocation:Lisboa, PortugalJob Category:OtherSalary: $0-0/monthlyEU work permit required:YesJob Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to...
-
Customer Support Consultant
2 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroRoomRaccoon: RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget...
-
Customer Support Consultant
Há 8 horas
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroRoomRaccoon RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget...
-
Customer Support Consultant
1 semana atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroRoomRaccoon: RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA, and Africa.Our benefits include equity, formal training budget...
-
Customer Support Consultant
Há 6 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Client:RoomraccoonLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel...
-
Customer Support Consultant
2 semanas atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro.Social network you want to login/join with:Client:RoomraccoonLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel...
-
Customer Support Consultant
3 semanas atrás
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:(native German and English) Customer Support Consultant (Portugal), LisboaClient:SupportyourappLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:12Posted:23.01.2025Expiry Date:09.03.2025Job Description:Passionate about the world of tech?What if you had a chance to be a part...
-
Customer Support Consultant
Há 3 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: (native German and English) Customer Support Consultant (Portugal), Lisboa Client: Supportyourapp Location: Lisboa, Portugal Job Category: Other -$0-0/monthly EU work permit required: Yes Job Views: 12 Posted: Expiry Date: Job Description: Passionate about the world of tech? What if you had a chance to be a part...
-
Customer Support Consultant
Há 6 dias
Lisboa, Lisboa, Portugal SupportYourApp Tempo inteiroPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
RoomRaccoon: Senior Customer Support Consultant
2 semanas atrás
Lisboa, Lisboa, Portugal join Tempo inteiroTitle: Senior Customer Support ConsultantType: FulltimeTerms: OnsiteLocation: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110...
-
Customer Support Consultant
Há 4 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Customer Support Consultant
Há 2 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Italian-Speaking Customer Service Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
-
Customer Support Consultant
Há 4 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with: Client: SupportYourApp Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: de4c60b7e55c Job Views: 4 Posted: Expiry Date: Job Description: Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?...
-
Customer Support Consultant
Há 18 horas
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: Client: Supportyourapp Location: Lisboa, Portugal Job Category: Other -$0-0/monthly EU work permit required: Yes Job Views: 3 Posted: Expiry Date: Job Description: Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team...
-
Customer Support Consultant
Há 2 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:Client:SupportyourappLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:3Posted:16.03.2025Expiry Date:30.04.2025Job Description:Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team...
-
Customer Support Consultant, crypto
Há 5 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with:(fluent Italian and English) Customer Support Consultant, crypto (Portugal), LisboaClient:SupportyourappLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:12Posted:23.01.2025Expiry Date:09.03.2025Job Description:Passionate about the world of tech?What if you had a chance to...
