Customer Support Consultant

Há 6 dias

Lisboa, Lisboa, Portugal SupportYourApp Tempo inteiro
Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

- Provide B2B customer support via calls, emails and chats
- Build positive and long-lasting relationships with customers
- Identify and escalate complex technical issues, ensuring prompt resolution of requests
- Assist customers with inquiries related to product features
- Meet team KPIs
- Securely work with customers' sensitive information
- Maintain working knowledge of our client's products and services

What you need to succeed in this role:

- Dutch and English languages at advanced/C1 level
- Experience in customer support
- Strong communication skills
- Technical background is preferred

Benefits and Perks:

- Fixed schedule: Monday to Friday, 9 AM–5 PM, CET
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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