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Guest Experience Specialist
4 meses atrás
About the Role: We are looking for a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.
Responsibilities: Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.Maintaining a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guestexpectations.Requirements: Excellent communication skills and ability to multitask.Fluent French and English language skills.Prior experience in customer service, hospitality, or related fields.Strong problem-solving skills and ability to think on your feet.Comfortable with technology.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to work in a fast-paced environment and maintain a positive attitude.If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.
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