Guest Experience Specialist

5 meses atrás

Porto, Portugal GuestReady Tempo inteiro

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

About the Role:

We are looking for a Spanish and Portuguese-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.

Responsibilities:

Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.Maintaining a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Requirements:

Excellent communication skills and ability to multitask.Fluent Spanish, Portuguese and English language skills.Prior experience in customer service, hospitality, or related fields.Strong problem-solving skills and ability to think on your feet.Comfortable with technology.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to work in a fast-paced environment and maintain a positive attitude.

If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.

We encourage you to apply even if you are missing a skill or two Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.

  • Guest Experience Specialist

    3 semanas atrás

    Porto, Porto, Portugal Guestready Group Tempo inteiro

    About GuestReady GroupGuestReady Group is a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests worldwide. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're expanding rapidly.Job Title: Guest Experience SpecialistWe're seeking a French-speaking Guest Experience...

  • Guest Experience Specialist

    3 semanas atrás

    Porto, Porto, Portugal GuestReady Tempo inteiro

    About UsGuestReady is a leading provider of short-term rental management and hospitality services. Our mission is to revolutionize the industry through innovative technology and a commitment to exceptional guest experiences.We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to...

  • Guest Experience Specialist

    5 meses atrás

    Porto, Portugal GuestReady Tempo inteiro

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...

  • Guest Experience Specialist

    3 semanas atrás

    Porto, Porto, Portugal GuestReady Tempo inteiro

    About GuestReadyWe are a globally leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. Our mission is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality.The Role:We are looking for a Spanish and Portuguese-speaking...

  • Guest Experience Specialist

    3 semanas atrás

    Porto, Porto, Portugal Guestready Group Tempo inteiro

    About GuestReadyGuestReady is a leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. We operate in several countries, including the UK, France, Portugal, Spain, and the UAE, and are growing rapidly. Our mission is to revolutionise the short-term rental industry through...

  • Guest Experience Specialist

    3 meses atrás

    Porto, Portugal Guestready Group Tempo inteiro

    .Guest Experience Specialist (French-Speaking) Porto About Us GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched...

  • Guest Experience Specialist

    3 meses atrás

    Porto, Portugal Guestready Group Tempo inteiro

    Guest Experience Specialist (French-Speaking)PortoAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in...

  • Guest Experience Specialist

    3 meses atrás

    Porto, Portugal Guestready Group Tempo inteiro

    Guest Experience Specialist (French-Speaking) PortoAbout Us GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in...

  • Guest Experience Specialist

    2 meses atrás

    Porto, Portugal Guestready Group Tempo inteiro

    .Guest Experience Specialist (French-Speaking)PortoAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in...

  • Guest Experience Liaison

    3 semanas atrás

    Porto, Porto, Portugal Guestready Group Tempo inteiro

    About the Role: We are seeking a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from...

  • Guest Experience Specialist

    5 meses atrás

    Porto, Portugal GuestReady Tempo inteiro

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...

  • Guest Experience Specialist

    3 semanas atrás

    Porto, Porto, Portugal Guestready Group Tempo inteiro

    About GuestReadyGuestReady is a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests. With operations in the UK, France, Portugal, Spain, and the UAE, we're growing rapidly. Launched in 2016, we've sold over 3.3 million guest nights, generating $170 million in Gross Booking Value and...

  • Guest Experience Specialist

    5 meses atrás

    Porto, Portugal GuestReady Tempo inteiro

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...

  • Guest Experience Specialist: Provide Exceptional Support

    Há 6 dias

    Porto, Porto, Portugal GuestReady Tempo inteiro

    About GuestReadyWe are a globally leading short-term rental management and hospitality company, dedicated to providing exceptional services to property owners and guests. With a presence in the UK, France, Portugal, Spain, and the UAE, we are committed to revolutionising the short-term rental industry through innovative technology and a commitment to...

  • Operations Associate

    3 semanas atrás

    Porto, Porto, Portugal Guestready Tempo inteiro

    About UsGuestReady is a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we're expanding rapidly.Our purpose is to revolutionize the short-term rental industry through innovative technology and a commitment to...

  • Guest Experience

    5 meses atrás

    Porto, Portugal Vincci Hoteles Tempo inteiro

    **Descripción**: A Vincci Hoteles, é uma cadeia Internacional de Hóteis de 4 e 5 estrelas em Portugal, Espanha, Grécia e Tunísia que procura para o mais recente Hotel 4* na Cidade do Porto (Portugal), um profissional para integrar a equipa de **Guest-Experience.** A função que estamos à procura: - ** Guest-Experience...

  • Guest Experience

    5 meses atrás

    Porto, Portugal Vincci Hoteles Tempo inteiro

    **Descripción**: A Vincci Hoteles, é uma cadeia Internacional de Hóteis de 4 e 5 estrelas em Portugal, Espanha, Grécia e Tunísia que procura para o mais recente Hotel 4* na Cidade do Porto (Portugal), um profissional para integrar a equipa de **Guest-Experience.** A função que estamos à procura: - ** Guest-Experience...

  • Guest Experience

    5 meses atrás

    Porto, Portugal Vincci Hoteles Tempo inteiro

    **Sou uma empresa**:Vincci Hoteles A Vincci Hoteles, é uma cadeia Internacional de Hóteis de 4 e 5 estrelas em Portugal, Espanha, Grécia e Tunísia que procura para o mais recente Hotel 4* na Cidade do Porto (Portugal), um profissional para integrar a equipa de Guest-Experience. A função que estamos à procura: - Guest-Experience (M/F); Principais...

  • Guest Service Manager

    5 meses atrás

    Porto, Portugal Mystic Ocean Tempo inteiro

    **Company Description** Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that...

  • Shorex Land Experience Coordinator

    Há 5 dias

    Porto, Porto, Portugal Mystic Cruises Tempo inteiro

    Job Title: Shorex Land Experience CoordinatorAbout the Role:We are seeking a skilled Shorex Land Experience Coordinator to join our team at Mystic Cruises. As a Shorex Land Experience Coordinator, you will be responsible for coordinating and enhancing shore excursion activities for our guests.Key Responsibilities:Coordinate and enhance shore excursion...