Senior Guest Experience Specialist
1 semana atrás
Company Overview
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. We operate in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates and are growing rapidly.
We have achieved significant milestones since our launch in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion.
Job Description
In this role as an Owner Experience Agent, you will be responsible for providing exceptional support to our hosts via email and phone. This includes responding to level 1 owner inquiries, troubleshooting issues, and ensuring quality and professional service at all times.
About the Role
You will serve as the first point of contact for owners regarding active booking issues and requests. Your primary responsibility will be to provide timely and professional support, resolving issues promptly or escalating them to the appropriate department as needed.
Key Responsibilities:
- Provide exceptional support to hosts via email and phone
- Respond to level 1 owner inquiries and troubleshoot issues as needed
- Serve as the first point of contact for owners regarding active booking issues and requests
- Take ownership of issues and strive to resolve them or escalate them to the appropriate department
- Maintain a high level of owner satisfaction by ensuring quality and professional service at all times
- Stay up-to-date on changes and updates to our systems and tools
- Be proactive in finding creative solutions to owner requests using your knowledge of our services and resources
Qualifications and Skills:
- Excellent communication skills in written and verbal English, French, and Portuguese
- Able to multitask and handle multiple priorities effectively
- Prior experience in customer service, hospitality, or related fields
- Strong problem-solving skills and ability to think on your feet
- Comfortable with technology and able to adapt to new systems and tools
Estimated Salary Range: $45,000 - $60,000 per annum
Benefits:
- A competitive salary package
- A comprehensive benefits program
- Opportunities for career growth and professional development
Diversity and Inclusion:
GuestReady is committed to providing an environment of mutual respect and inclusion to our teams worldwide. We value the unique talents of all our people and warmly welcome applications from members of underrepresented groups.
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