Customer Experience Specialist

Há 3 dias


Porto, Porto, Portugal Guestready Group Tempo inteiro

Company Overview

GuestReady is a leading short-term rental management company providing exceptional services to property owners and guests worldwide. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we are committed to revolutionizing the industry through innovative technology and hospitality.

About Us

We have achieved significant milestones since our launch in 2016, including over 3.3 million guest nights sold and $170 million in Gross Booking Value. Our portfolio value exceeds $1 billion, making us a company on the rise. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

The Role

We are seeking an Owner Experience Specialist to join our team and deliver exceptional support to our hosts. This role involves providing professional and timely support via email and phone, responding to level 1 owner inquiries, and troubleshooting issues as needed. The ideal candidate will be proactive in finding creative solutions to owner requests and maintain a high level of owner satisfaction.

Responsibilities

  • Provide professional and timely owner support via email and phone
  • Respond to level 1 owner inquiries and troubleshoot issues as needed
  • Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department
  • Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems
  • Be proactive in finding creative solutions to owner requests, using your knowledge of our services and resources to provide exceptional service and exceed owner expectations

Qualifications

  • Excellent communication skills in written and verbal English, French, and Portuguese
  • Ability to multitask
  • Prior experience in customer service, hospitality, or related fields
  • Strong problem-solving skills and ability to think on your feet
  • Comfortable with technology
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure

Salary and Benefits

The estimated salary for this role is £30,000-£40,000 per annum, depending on experience. As a valued member of our team, you will also receive a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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