Luxury Fashion Customer Experience Specialist

Há 1 mês


Porto, Porto, Portugal Farfetch Group Tempo inteiro

FARFETCH is a global leader in luxury fashion, driven by a passion for delivering exceptional customer experiences. With a strong commitment to operational excellence, we strive to create seamless and memorable interactions for our discerning clients worldwide.

About FARFETCH

Our mission is to empower creators, curators, and consumers through a platform that celebrates diversity and inclusivity. We foster an environment where individuality thrives, and diverse perspectives are valued.

The Role

We seek a talented Customer Service Advisor (French Speaker) to join our growing team in Porto, Portugal. As a key member of our Customer Service team, you will be responsible for providing exceptional support to both our customers and partners through various communication channels.

Responsibilities:
  • Respond to customer inquiries via chat, email, and telephone
  • Provide accurate information on products and services
  • Serve as the primary point of contact for our customers and partners
Requirements:

To succeed in this role, you will need:

  • 1 year of experience in customer service, preferably in a fashion-related environment
  • Fluency in English and French (mandatory)
  • Proficiency in IT systems, including Windows packages and customer service-specific tools
  • Strong written and listening skills
  • A solid understanding of the fashion industry and its brands
What We Offer:

In addition to a competitive salary, we provide a comprehensive benefits package, including health insurance for you and your family, flexible working hours, and opportunities for professional growth and development.

We are committed to creating an inclusive work environment, fostering diversity, equity, and inclusion throughout our organization.

We estimate the salary for this position to be around €35,000 - €45,000 per annum, depending on experience and qualifications.



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