Luxury Customer Service Ambassador
Há 6 horas
FARFETCH is a global luxury fashion platform connecting creators, curators, and consumers. Our mission is to provide seamless and memorable experiences for customers worldwide.
Company OverviewWe're a positive platform for good, welcoming differences, empowering individuality, and celebrating diverse skills and perspectives. Our community is at the heart of our business success.
The RoleWe're seeking a Customer Service Advisor (French Speaker) to join our well-motivated and growing team. As a key member, you'll ensure exceptional customer service through various communication channels.
Key Responsibilities:- Respond to customer inquiries via chat, email, and telephone
- Provide product and service information
- Be the face of Farfetch to our customers and partners
To succeed in this role, you'll need:
- 1 year of experience in customer service, preferably in the fashion industry
- Fluency in English and French (mandatory)
- Proficiency in IT systems, including customer service-specific software and Windows packages
- Strong written and listening skills
- Knowledge of fashion and fashion brands
We offer a range of benefits to support your well-being and career growth, including:
- Health insurance for you and your family
- A flexible working environment
- Training opportunities and access to Udemy
- Extra days off and a sabbatical program
FARFETCH is an equal opportunities employer, committed to treating all applicants fairly and without discrimination. We welcome candidates from diverse backgrounds and believe that a consciously inclusive culture is essential to our success.
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