Customer Experience Representative

Há 1 mês


Porto, Porto, Portugal Phiture Tempo inteiro

Coach is a leading brand of modern luxury accessories and lifestyle collections. Our approach to design is guided by a free-spirited, all-American attitude that reimagines luxury for today with authenticity and innovation.

We are part of the Tapestry portfolio, a global house of brands powered by optimism, innovation, and inclusivity.

Sales Associate

Primary Responsibilities

The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. The ideal candidate will meet personal sales and productivity goals while delivering exceptional customer service that meets or exceeds expectations.

Key Proficiencies:

  • Understand how individual productivity impacts the store's performance
  • Behave like a brand ambassador
  • Model sales behaviors taught in company sales training programs
  • Maintain high energy on the sales floor
  • Consistently achieve sales goals
  • Able to work with multiple customers simultaneously
  • Anticipate and meet customers' needs consistently
  • Service all customers according to the Coach Approach standards
  • Participate as a team member and encourage team to meet and exceed performance standards
  • Champion company initiatives and support management decisions
  • Demonstrate professional ethics

Requirements:

  • Very good English proficiency (essential)
  • Previous experience in a retail service environment (essential)
  • Background in working in luxury retail (desirable)
  • The ability to communicate effectively with customers and staff and navigate the sales floor

We are an equal opportunity and affirmative action employer. All employment decisions are based on qualifications without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.



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