Customer Experience Advocate for E-commerce
1 semana atrás
**Job Summary:**
We are seeking a skilled and detail-oriented Customer Service Representative to join our team at Teleperformance Portugal. As a Customer Experience Advocate, you will play a crucial role in delivering exceptional customer service to our clients, ensuring timely and efficient responses to their inquiries and concerns.
**Key Responsibilities:**
- Provide top-notch customer support via phone, email, or chat, resolving issues promptly and professionally;
- Collaborate with internal teams to resolve complex customer cases and improve overall customer satisfaction;
- Maintain accurate records of customer interactions and feedback;
- Stay up-to-date on product knowledge and company policies to provide informed solutions;
- Meet performance targets and adhere to quality standards.
**Requirements:**
- Native-level written and verbal communication skills in German;
- Good command of English, both spoken and written;
- Excellent problem-solving and analytical skills;
- Ability to work in a fast-paced environment and multitask efficiently;
- Strong argumentation and negotiation skills;
- Basic computer skills and familiarity with CRM software.
**Benefits:**
- Competitive salary: €23,000 - €28,000 per annum;
- Ongoing training and development opportunities;
- A supportive and inclusive work environment;
- Flexibility and work-life balance;
- Opportunities for career advancement and professional growth;
- Free Portuguese language courses and other perks.
**About Us:**
Teleperformance Portugal is a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients and their customers. We offer a dynamic and inclusive work environment, where teamwork, innovation, and continuous improvement are highly valued.
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