Customer Support Specialist for E-Commerce in Portugal

Há 3 dias


Porto, Porto, Portugal Red Frog Recruitment Tempo inteiro
Unlock a Rewarding Career as a Customer Support Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Advisor for an e-commerce website. As a key member of our remote team, you will play a vital role in delivering exceptional customer experiences, ensuring satisfaction with every interaction.

About the Role:

  • You will be responsible for assisting customers with their online shopping experience through phone, email, and chat, providing clear and helpful responses in Dutch.
  • Assist with order tracking, product queries, returns, and refunds to ensure customers have a smooth shopping experience.
  • Troubleshoot any issues customers encounter, from technical difficulties to payment concerns, offering step-by-step guidance.
  • Maintain detailed records of customer interactions and resolutions to improve service delivery.
  • Collect customer feedback and work closely with the team to suggest and implement improvements.
  • Build positive, lasting relationships with customers by demonstrating empathy, patience, and professionalism.

Your Key Responsibilities:

Providing Excellent Customer Service
  • Handle customer inquiries with efficiency and courtesy.
  • Respond to customer complaints in a professional and empathetic manner.
  • Provide accurate and up-to-date information about products and services.

What We're Looking For:

  • A proactive and customer-focused individual who possesses excellent communication skills.
  • Fluency in Dutch and English, both written and spoken.
  • Strong problem-solving abilities and critical thinking skills.
  • Ability to work independently and as part of a remote team.

What We Offer:

  • An attractive salary package with potential performance-based bonuses (€30,000 - €40,000 per year).
  • The opportunity to work remotely from anywhere in Portugal, with full support from a connected and collaborative team.
  • Ongoing training programs and development resources to sharpen your skills.
  • A comprehensive health and wellness program to support your overall well-being.

About Red Frog Recruitment:

We are a global recruitment agency dedicated to helping talented individuals find fulfilling careers. Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients and candidates.


  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Job Summary We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues related to our e-commerce platform. Key Responsibilities: Respond to customer inquiries via phone, email,...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    Job Title: Beauty Industry Customer Support SpecialistJob Summary:We are seeking a highly skilled Beauty Industry Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, addressing their queries, and resolving any issues...


  • Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    At Natixis in Portugal, we are committed to fostering a diverse and inclusive work environment where every voice is heard. This role plays a crucial part in our mission by providing exceptional support to our team.Job OverviewWe are seeking a skilled Enterprise Support Specialist to join our team in Porto. As a key member of our IT department, you will be...

  • IT Support Specialist

    3 semanas atrás


    Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Job Title: IT Support SpecialistJoin Natixis in Portugal as an IT Support Specialist and be part of a dynamic team that provides top-notch technical support to our employees.Key Responsibilities:Provide technical assistance to end-users on various IT-related issues.Diagnose and troubleshoot hardware and software problems.Install and configure software and...


  • Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro

    Are you a German language expert looking for a new challenge in Portugal? We have an exciting opportunity for a German-speaking Customer Support Specialist to join our team at a leading bank in Porto.As a German-speaking Customer Support Specialist, you will be responsible for handling incoming calls and customer inquiries, understanding customer needs, and...

  • Customer Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistAt Cross Border Talents, we are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, working with prestigious worldwide brands, and utilizing your technical expertise to resolve complex...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Transcom Tempo inteiro

    Customer Support Specialist - German LanguageWe are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German Language Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via multiple channels, including phone, email, and chat.Key Responsibilities:Provide...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Randstad Portugal Tempo inteiro

    Are you a German native or fluent speaker looking for a challenging role in the tech industry? We are seeking a skilled Customer Support Specialist to join our team in Porto, Portugal.Key responsibilities:Be the voice of the company and the direct link with business partners.Take care of the German-speaking market.Support clients and answer all questions and...


  • Porto, Porto, Portugal Nexar Tempo inteiro

    Job SummaryWe are seeking an E-Commerce Operations Specialist to join our team at Nexar. As a key member of our operations team, you will play a crucial role in ensuring the smooth and efficient functioning of our e-commerce operations.Key Responsibilities:Manage online stores, including Shopify, Recurly, and Stripe, to ensure optimal performance and data...

  • Technical Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level Agreements...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistAre you a fluent French or Italian speaker with a passion for customer support? We are seeking a Customer Support Specialist to join our team in Porto. As a Customer Support Specialist, you will be responsible for assisting our customers in both French and Italian, providing solutions to their inquiries and ensuring a positive...

  • Technical Support Specialist

    3 semanas atrás


    Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT). Your primary goal will be to...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Transcom Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Transcom. As a German Language Guru, you will be responsible for providing exceptional customer support to our clients through multiple channels.Key Responsibilities:Provide customer support via phone, email, and chatOffer solutions and respond to...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Key Responsibilities:We are seeking a highly motivated and detail-oriented French Customer Support Specialist to join our team in Porto. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in French.Respond to customer inquiries via phone, email, and chat in French.Address and...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Minacs Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German-speaking Support Agent, you will be the voice of our company, providing exceptional customer service to our clients via phone, email, chat, and social media channels.Key ResponsibilitiesProvide timely and effective support to our...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Customer Support SpecialistAt TeamViewer GmbH, we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our customers receive top-notch support for their technical and accounting issues.Key Responsibilities:Provide timely and effective support to customers via phone, ticket, and...

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Pvcomplete Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved promptly and professionally.Key Responsibilities: Respond to customer inquiries via email,...


  • Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team in Porto. As a Norwegian speaking specialist, you will be responsible for delivering exceptional customer experiences to our clients.Key Responsibilities:Provide technical support to customers via phone, ticket, and chatConduct online...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Are you a fluent French speaker looking for a challenging role where you can make a difference? We're excited to offer you a chance to join our Cross Border Talents project in Portugal.Your Role:As a Customer Support Specialist, you'll be at the forefront of helping customers with a variety of needs. Your responsibilities will range from answering inquiries...


  • Porto, Porto, Portugal Multilingual Jobs Worldwide Tempo inteiro

    International Career OpportunitiesWe are a leading multilingual recruitment agency connecting talented individuals with exciting job opportunities worldwide.About the JobThe successful candidate will be responsible for providing exceptional customer support to our clients while working in a dynamic and supportive team environment. This is an excellent...