Customer Support Specialist for E-Commerce in Portugal
Há 3 dias
We are seeking a highly skilled and customer-focused individual to join our team as a Dutch Customer Support Advisor for an e-commerce website. As a key member of our remote team, you will play a vital role in delivering exceptional customer experiences, ensuring satisfaction with every interaction.
About the Role:
- You will be responsible for assisting customers with their online shopping experience through phone, email, and chat, providing clear and helpful responses in Dutch.
- Assist with order tracking, product queries, returns, and refunds to ensure customers have a smooth shopping experience.
- Troubleshoot any issues customers encounter, from technical difficulties to payment concerns, offering step-by-step guidance.
- Maintain detailed records of customer interactions and resolutions to improve service delivery.
- Collect customer feedback and work closely with the team to suggest and implement improvements.
- Build positive, lasting relationships with customers by demonstrating empathy, patience, and professionalism.
Your Key Responsibilities:
Providing Excellent Customer Service- Handle customer inquiries with efficiency and courtesy.
- Respond to customer complaints in a professional and empathetic manner.
- Provide accurate and up-to-date information about products and services.
What We're Looking For:
- A proactive and customer-focused individual who possesses excellent communication skills.
- Fluency in Dutch and English, both written and spoken.
- Strong problem-solving abilities and critical thinking skills.
- Ability to work independently and as part of a remote team.
What We Offer:
- An attractive salary package with potential performance-based bonuses (€30,000 - €40,000 per year).
- The opportunity to work remotely from anywhere in Portugal, with full support from a connected and collaborative team.
- Ongoing training programs and development resources to sharpen your skills.
- A comprehensive health and wellness program to support your overall well-being.
About Red Frog Recruitment:
We are a global recruitment agency dedicated to helping talented individuals find fulfilling careers. Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients and candidates.
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