Enterprise Support Specialist
Há 2 dias
At Natixis in Portugal, we are committed to fostering a diverse and inclusive work environment where every voice is heard. This role plays a crucial part in our mission by providing exceptional support to our team.
Job OverviewWe are seeking a skilled Enterprise Support Specialist to join our team in Porto. As a key member of our IT department, you will be responsible for delivering top-notch technical assistance to ensure seamless operations.
The ideal candidate will possess excellent problem-solving skills, a customer-centric mindset, and the ability to communicate effectively with stakeholders at all levels.
Key Responsibilities- Provide L1 and L2 technical support to end-users
- Respond to queries in a timely manner and resolve incidents efficiently
- Monitor applications to ensure high availability and compliance
- Contribute to the continuous automation and improvement of our applications
To succeed in this role, you will need:
- Proven experience in customer support roles (L1 and L2)
- Proficiency in English (B2 level or higher)
- Passion for methodology and framework implementations
- Excellent debugging and problem-solving skills
- A customer-centric spirit and strong interpersonal skills
In return for your expertise, we offer:
- A competitive salary of €35,000 - €50,000 per annum, depending on experience
- A dynamic and supportive work environment
- Opportunities for professional growth and development
Natixis in Portugal is a leading financial institution dedicated to fostering a culture of diversity, equity, and inclusion. We strive to create a work environment where every voice is heard and valued.
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