Enterprise Support Specialist

Há 2 dias


Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

At Natixis in Portugal, we are committed to fostering a diverse and inclusive work environment where every voice is heard. This role plays a crucial part in our mission by providing exceptional support to our team.

Job Overview

We are seeking a skilled Enterprise Support Specialist to join our team in Porto. As a key member of our IT department, you will be responsible for delivering top-notch technical assistance to ensure seamless operations.

The ideal candidate will possess excellent problem-solving skills, a customer-centric mindset, and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities
  • Provide L1 and L2 technical support to end-users
  • Respond to queries in a timely manner and resolve incidents efficiently
  • Monitor applications to ensure high availability and compliance
  • Contribute to the continuous automation and improvement of our applications
Requirements

To succeed in this role, you will need:

  • Proven experience in customer support roles (L1 and L2)
  • Proficiency in English (B2 level or higher)
  • Passion for methodology and framework implementations
  • Excellent debugging and problem-solving skills
  • A customer-centric spirit and strong interpersonal skills
What We Offer

In return for your expertise, we offer:

  • A competitive salary of €35,000 - €50,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
About Us

Natixis in Portugal is a leading financial institution dedicated to fostering a culture of diversity, equity, and inclusion. We strive to create a work environment where every voice is heard and valued.



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