Enterprise Desktop Support Specialist
Há 10 horas
We are seeking a highly skilled Enterprise Desktop Support Specialist to join our team in Porto. This role is responsible for providing desktop-related support services to our office and remote users throughout Europe.
Main Responsibilities:- Serve as the primary point of contact for resolving desktop/laptop issues in a 1000+ customer enterprise.
- Respond to Service Desk calls, walk-ups, incidents, and tasks, following in-house procedures and escalation processes using our ticketing system.
- Administer and support enterprise-level solutions for managing computing devices within the Five9 global enterprise.
- Troubleshoot, research, diagnose, document, and resolve technical issues involving the client compute environment and infrastructure.
- Provide support services to Five9 employees with technical problems and information technology issues, including Apple, Microsoft, VPN, or mobile devices.
- Minimum 1 year of enterprise-level desktop support experience, including provisioning services and desktop management technologies.
- Ability to provide outstanding customer service through in-person and remote technical support.
- Excellent problem-solving skills, technical knowledge, and attention to detail.
- Experience with Active Directory user, group, and policy administration.
- Familiarity with various device management tools, including configuration and security management.
- Average salary: €45,000 - €60,000 per annum
- Bonus scheme
- Medical insurance
- Life insurance
- 25 days annual leave + public holidays
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