Enterprise Desktop Support Specialist

Há 10 horas


Porto, Porto, Portugal Five9 Tempo inteiro
Job Description:

We are seeking a highly skilled Enterprise Desktop Support Specialist to join our team in Porto. This role is responsible for providing desktop-related support services to our office and remote users throughout Europe.

Main Responsibilities:
  • Serve as the primary point of contact for resolving desktop/laptop issues in a 1000+ customer enterprise.
  • Respond to Service Desk calls, walk-ups, incidents, and tasks, following in-house procedures and escalation processes using our ticketing system.
  • Administer and support enterprise-level solutions for managing computing devices within the Five9 global enterprise.
  • Troubleshoot, research, diagnose, document, and resolve technical issues involving the client compute environment and infrastructure.
  • Provide support services to Five9 employees with technical problems and information technology issues, including Apple, Microsoft, VPN, or mobile devices.
Requirements:
  • Minimum 1 year of enterprise-level desktop support experience, including provisioning services and desktop management technologies.
  • Ability to provide outstanding customer service through in-person and remote technical support.
  • Excellent problem-solving skills, technical knowledge, and attention to detail.
  • Experience with Active Directory user, group, and policy administration.
  • Familiarity with various device management tools, including configuration and security management.
Benefits:
  • Average salary: €45,000 - €60,000 per annum
  • Bonus scheme
  • Medical insurance
  • Life insurance
  • 25 days annual leave + public holidays

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