Technical Support Specialist

Há 2 dias


Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level Agreements (SLAs).

Key Responsibilities:

  • Diagnose and troubleshoot software, hardware, and network problems
  • Help customers use the Smartex.ai system in the best way possible
  • Communicate internally and externally via a ticketing system
  • Ensure customer issues are restored in a timely manner according to the specified SLAs
  • Measure and act upon service metrics, thresholds, and key performance indicators

Requirements:

  • Technical background in Network Systems, IT, Electrical Engineering or related
  • Knowledge of Linux
  • Excellent verbal and written communication skills
  • Customer-focused and results-driven
  • Ability to work in the night shift (9pm to 6am, GMT)

What We Offer:

  • Salary package according to experience & skills
  • Company stock options
  • Health Insurance
  • A dynamic work environment in a fast-growing company
  • Opportunity to make a real impact in the World


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