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Desktop Systems Administrator
2 meses atrás
About the Role:
Five9 is seeking a highly skilled Desktop Systems Administrator to join our team in Porto. The successful candidate will be responsible for providing top-notch desktop support to our employees across Europe.
Key Responsibilities:
• Serve as the escalation point of contact for desktop/laptop related problems.
• Respond to Service Desk calls, walk-ups, incidents, and tasks, following in-house procedures and escalation processes.
• Administer and support enterprise level solutions for managing computing devices within the Five9 global enterprise.
What We Offer:
• Five9 Shares
• Bonus Scheme
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays
About Us:
Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area's fastest growing companies. We value diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Requirements:
• Minimum 1 year of enterprise level desktop support experience, including provisioning services and desktop management technologies.
• Ability to provide outstanding customer service through in-person and remote technical support.
• Excellent written and verbal communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
• Hands on experience using and/or troubleshooting Microsoft Windows OS, Microsoft Office, and Mac OS.
How to Apply:
Please submit your application with a detailed resume and cover letter explaining why you are the ideal candidate for this role.
