Customer Support Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German-speaking Support Agent, you will be the voice of our company, providing exceptional customer service to our clients via phone, email, chat, and social media channels.
Key Responsibilities
- Provide timely and effective support to our German-speaking customers, resolving their queries and issues in a professional and courteous manner.
- Work collaboratively with other departments, such as Sales and Marketing, to ensure seamless customer experience.
- Contribute to the optimization of processes related to customer support, aiming to increase customer satisfaction and loyalty.
- Manage escalation processes and resolve complex issues in a timely and efficient manner.
Requirements
- Fluent verbal and written German (C1) and advanced English (B2) skills.
- Strong communication and interpersonal skills, with a patient and customer-oriented approach.
- High level of empathy and ability to provide excellent customer-friendly service.
- Prior experience in customer support, with familiarity with omnichannel support and ability to work with multiple tools.
- Problem-solving mindset, with a curious and persistent approach to resolving issues.
What We Offer
- Full-time contract with indefinite duration.
- Competitive salary and performance-based bonus.
- Opportunity to work in a central location in Porto, Portugal.
- Bring-a-friend referral bonus opportunities.
- Full paid training on the company and project.
- Career development programs and specialized courses.
About Us
We are a global technology and services leader, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCustomer Support SpecialistAre you a fluent French or Italian speaker with a passion for customer support? We are seeking a Customer Support Specialist to join our team in Porto. As a Customer Support Specialist, you will be responsible for assisting our customers in both French and Italian, providing solutions to their inquiries and ensuring a positive...
-
Technical Support Specialist
3 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT). Your primary goal will be to...
-
Technical Support Specialist
4 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level Agreements...
-
Customer Support Specialist
Há 1 mês
Porto, Porto, Portugal Transcom Tempo inteiroCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Transcom. As a German Language Guru, you will be responsible for providing exceptional customer support to our clients through multiple channels.Key Responsibilities:Provide customer support via phone, email, and chatOffer solutions and respond to...
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Pvcomplete Tempo inteiroCustomer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved promptly and professionally.Key Responsibilities: Respond to customer inquiries via email,...
-
Customer Support Specialist
3 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCustomer Support SpecialistAt Cross Border Talents, we are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, working with prestigious worldwide brands, and utilizing your technical expertise to resolve complex...
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Minacs Tempo inteiroCustomer Support SpecialistAre you looking for a challenging role that allows you to work with customers from diverse backgrounds? As a Customer Support Specialist at Minacs, you will be the primary point of contact for our French-speaking customers, providing exceptional support through various channels, including phone, email, chat, and social media. Your...
-
Customer Support Specialist
1 dia atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. In this role, you will be responsible for providing exceptional customer service to clients of a prominent financial institution.
-
Technical Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Blu Selection Tempo inteiroJob Title: Technical Customer Support SpecialistAbout the Role:We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our multicultural team in Lisbon. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to customers through various channels, including phone,...
-
Polish Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Adecco Tempo inteiroCustomer Support Specialist - Polish LanguageWe are seeking a highly motivated and customer-focused Polish Language Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Provide...
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Minacs Tempo inteiroCustomer Support Agent Role OverviewWe're seeking a skilled Customer Support Agent to join our team in Porto, Portugal. As a key member of our global customer care team, you will be responsible for ensuring that performance goals are met across all operations. Your primary focus will be on fulfilling client expectations related to operational excellence,...
-
German-Speaking Banking Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Software & Support Media Gmbh Tempo inteiro**Customer Service Excellence in a Global Setting**As a German-speaking Banking Customer Support Advisor at Software & Support Media Gmbh, you will play a vital role in delivering exceptional customer service to clients of a major German bank. Your primary responsibility will be to handle all incoming contacts from customers through various channels,...
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Support Specialist - Telecom ExpertJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via various communication channels.Key Responsibilities:Handle customer inquiries...
-
Technical Support Specialist
3 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Description:Become the person that customers trust to solve their Smartex.Ai related technical issues and make sure that the number of failure modes is reduced over time.About the Role:We are looking for a Technical Support Specialist to provide technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level...
-
Customer Support Specialist Role
Há 4 dias
Porto, Porto, Portugal Cross Border Talents Tempo inteiroAbout Cross Border TalentsWe are a leading company in the industry, and we're looking for a skilled Customer Support Specialist to join our team. This is a fantastic opportunity to work with a dynamic team and contribute to the growth of our business.Job Description:Job SummaryAs a Customer Support Specialist at Cross Border Talents, you will be responsible...
-
Technical Support Specialist
1 dia atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a Technical Support Specialist to join our team. As a key member of our night shift support team, you will provide timely and accurate technical assistance to our customers, ensuring their sustainable and efficient production.About the RoleWe are looking for an experienced Technical Support Specialist...
-
Finnish Customer Support Specialist
1 semana atrás
Porto, Porto, Portugal Adecco Tempo inteiroAbout the Job:Are you fluent in Finnish and passionate about delivering exceptional customer service? We are looking for a skilled Finnish Customer Support Specialist to join our team in Porto, Portugal. About the Role:As a Finnish Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients via phone, email,...
-
Customer Support Specialist
Há 1 mês
Porto, Porto, Portugal skeeled Tempo inteiroAbout skeeledskeeled is a pioneering company in the field of Talent Acquisition Software, revolutionizing the industry with innovative solutions. Established in Luxembourg in 2014, we have become a key player in the European market, focusing on business development and expansion.Our MissionWe strive to provide a science-based approach to Talent Acquisition,...
-
Customer Support Specialist
4 semanas atrás
Porto, Porto, Portugal Maxi-Cosi Tempo inteiroJob SummaryWe are seeking a skilled Customer Support Specialist to join our team at Dorel Juvenile. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesSolve complex technical questions posed by customers, ensuring that the...
-
German Language Customer Support Specialist
2 semanas atrás
Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiroGerman Speaking Customer Support SpecialistWe are seeking a highly skilled German-speaking customer support specialist to join our team. As a German-speaking customer support specialist, you will be the primary point of contact for customers and travel agents, providing assistance with a wide range of inquiries related to cruise bookings.Key...