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Customer Support Specialist
4 semanas atrás
We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German Language Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via multiple channels, including phone, email, and chat.
Key Responsibilities:
- Provide customer support via multiple channels, ensuring high-quality and timely responses to customer inquiries
- Communicate effectively with customers in German, using advanced spoken and written language skills
- Work collaboratively with the team to resolve customer issues and provide solutions
- Participate in training and development programs to enhance skills and knowledge
- Meet performance targets and contribute to the team's success
Requirements:
- Advanced spoken and written German skills, C1 level (Mandatory)
- Intermediate spoken and written English skills, B1 Level (Mandatory)
- Good computer user skills (Mandatory)
- Ability to generate empathy in written form
- Good communication skills
- Customer orientation and troubleshooting
- Ability to manage time and meet goals
- Availability to work 5 days per week, including Saturdays and Sundays
- Availability to work 8 hours per day
- Availability to work 24/7 shifts
About Transcom:
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support, and collections services through our extensive network of contact centers and remote agents. We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
We are a company that cares about our employees and provides a supportive and inclusive work environment. We offer a range of benefits, including attractive salary, paid education and care, full-time employment contract, vacation and holiday bonuses, loyalty bonus, career path, great working atmosphere, and friendly team spirit.
What We Offer:
- Attractive salary
- Paid education and care
- Full-time employment contract
- Vacation and holiday bonuses
- Loyalty bonus
- Career path
- Great working atmosphere and friendly team spirit
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
