Customer Relationship Advocate

4 semanas atrás


Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro


Career Opportunity:
TeamViewer Gmbh is a leading global technology company that provides innovative software solutions for remote access, control, and support of devices. Our mission is to empower users and customers by bridging distances and digitalizing processes through seamless connectivity.

Our team is dedicated to quality and committed to leading the way in Augmented Reality, Internet of Things, and Artificial Intelligence. With a diverse and inclusive culture, we value the contributions of our employees from various backgrounds and experiences, which enables us to develop better and more innovative solutions.


About the Role:
As a Customer Support Specialist, you will be responsible for delivering an exceptional customer experience by providing technical assistance and support to our clients over the phone, ticket, and chat platforms. Your role will involve presenting software solutions to customers, identifying their needs, and collaborating with our sales department to forward requests.

Key Responsibilities:


  • Provide technical assistance and support to customers via phone, ticket, and chat
  • Present software solutions to customers and demonstrate functionality
  • Identify customer needs and forward requests to our sales department
  • Collaborate with the Customer Support team to deliver a best-in-class experience


Requirements:
University degree in economics or relevant vocational education
Fluency in German and English, with additional languages a plus
At least some experience working with customers and/or in sales
Determination, enthusiasm, and willingness to learn
Strong communication skills and passion for working with people


What We Offer:
Onsite Onboarding in our HQ office for a successful start
Great compensation and benefits packages, including company achievement bonus and stock-based options
Regular salary reviews and public transport-friendly offices
Special terms for local gyms and access to Corporate Benefits platform with discounts
Regular Team events and company-wide celebrations, as well as an open door policy and flexible work arrangements


About Us:
TeamViewer Gmbh is an equal opportunities employer committed to building an inclusive culture. We celebrate diversity and value the contributions of our employees from various backgrounds and experiences. Join our team and be part of a values-driven culture that empowers growth and development.



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