Customer Experience Advocate
Há 7 dias
About the Role
As a Customer Experience Representative at Carwow, you will be the first point of contact for our customers, ensuring they have the best car buying and selling experience. Your success will be measured by quickly understanding customer needs and seamlessly handing them over to the appropriate departments.
Responsibilities
* Work in a contact centre environment, handling high volumes of inbound calls, emails, and chats
* Communicate effectively, upholding our company value of clarity and simplicity in all interactions
* Be a natural communicator, understanding how to interact with people in different environments
* Stay curious, constantly improving our business, work, and selves to achieve our mission
* Be a problem solver, quick thinker, and strive for the best solution
* Offer exceptional customer service, going above and beyond to provide the best experience possible
What You'll Need
* Experience working in a contact centre environment, dealing with high volumes of inbound calls, emails, and chats
* Excellent spoken and written English capabilities
* Hybrid working, competitive salary, share options, private healthcare, and more
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