Customer Experience Ambassador
Há 2 dias
About the Role
We are seeking an exceptional Customer Experience Representative to join our team at Carwow Group. In this role, you will be the first point of contact for our customers, ensuring they receive a seamless and exceptional car buying and selling experience. As a key member of our Customer Experience department, you will be responsible for managing your own workload, prioritizing tasks, and consistently delivering high-quality results.
Key Responsibilities
- Provide exceptional customer service through inbound calls, emails, and chats, ensuring customer queries are resolved promptly and efficiently.
- Work collaboratively with internal teams to resolve customer issues, ensuring a positive experience for our customers.
- Develop strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
Requirements
- Proven experience in a customer-facing role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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